barbarossa85

Thank you very much for the help! I really appreciate it.

I am not a developer, so most of this is going over my head, haha. But I will see what I can do to get this working.

Ok, no problem. Thank you for the response.

Hi @royho

Sorry but I was wondering if you could try to help me again, you seem to be very active in these threads. I have talked to my theme developer and they are very positive that it is a plugin issue.

My problem is that when a user clicks “check out”, they get a payment error. I have no data within the logs to tell me what the issue is. They just look like this:

====Start Log====
Error: stdClass Object
(
[token_id] =>
[customer] =>
[source] =>
)

====End Log====

The only thing that my theme developer found was this: https://imgur.com/vIqsdyI

When I go into my stripe account, there is zero data to look at from the tests. So there is definitely a disconnect between the plugin and my stripe account.

Some of the other fixes I have tried are:
– clearing cache
– I moved hosts
– I reissued my SSL
– I have downgraded from 4.0.5 – 3.2.3 and other versions in between. I have also just upgraded to 4.0.6.

Any help would be very much appreciated, I just want to get this fixed so I can launch my site!

Thanks.

@royho

Thanks for the article, but I didn’t really see any actionable items here. I am however planning on changing hosts, do you think this could potentially fix the problem?

Hi @royho. I talked with your support staff via ticket and they were no help at all. But my theme developer has found this js error.

View post on imgur.com

How can I fix this?

Thanks!

• This reply was modified 7 years ago by barbarossa85.

Ok thanks. I have removed the details.

Are you the one answering the tickets? Should I reference this form?

You will have to create an account.Then chose to promote the ad.

To make things easier. I have setup a fake account for you with a fake ad. Here are your login details.

You will see a button saying “pay to publish”. that will take you to the cart.

• This reply was modified 7 years ago by barbarossa85.

shoplyst.ca

Oh sorry, yes I was using 4.9.2 WP version. I don’t remember what stripe version I was using but I always keep my plugins up to date. So I would assume it was the last version.

I think I was using 4.9.2.

I do not have any caching that I know of. I just downloaded WP Supercache and deleted everything I could. I also did a server flush via my cpanel.

Thanks for the quick response by the way!

• This reply was modified 7 years ago by barbarossa85.