Rick Lavoie

Thanks. We’ll so the PHP thing, but is version 2.7.3 the one which will work or is it the one with the problem and we should wait to update after tomorrow?

Are you going to be resolving this problem with a new update to Page Builder? We’ve had the same problem as @pleiades on one of our websites, not yet on others which use the Site Origin plug-in. Thanks.

Hi Josh,
Thanks very much for this info! I will contact GoDaddy right away. What you have reported makes perfect sense.

The footer background color changed from blue to white, but there was about a 7 hour delay. I just did the Customizr update.
Then changed the footer background color back to blue.
It is still white at the moment. So I’m guesing the update did not address this issue.
@nikeo and @electricfeet: did the new update address this issue?

Yes, I woke up this morning and it is now working. But why?
There is still a problem. I just changed the footer background from blue to white within the style.css code. The change has NOT occured.
So there is a big time DELAY. Why?
If I make the same change using the Customizr “Custom CSS” (under the Customiz’it menu), then the change shows up immediately.

Could it be that there is a conflict between using “Custom CSS” within Customiz’it, and also using the editor within the “Customizr Child” child theme?
@nikeo and @electricfeet: have you seen this issue yet?

I can place the exact same code into the Customizr “Custom CSS” (under the Customiz’it menu) then all works fine.

Changing permissions to 444 did not help.
But I’m now noticing that all 3 changes are working on and off…
Very wierd!
Go to:
https://tellicokats.com/find-us/
Every time I hit reload, my 3 changes appear or disappear on the page.
Same thing for style.css
https://tellicokats.com/wp-content/themes/customizr-child/style.css
The code appears and then disappears each time I het reload!

More info…
https://tellicokats.com/wp-content/themes/customizr-child/style.css
I just used my browser to view the style.css again and the “remove page icon” code appears and disappears when I hit the reload button.

/* Your awesome customizations start right here !
-------------------------------------------------------------- */

#main-wrapper .format-icon:before {
content: none;
}

I just used FTP to verify that the files are there:
functions.php
screenshot.png
style.css
I opened the style.css file and the code I added is there.

BUT, when I use my browser to access style.css
https://tellicokats.com/wp-content/themes/customizr-child/style.css
Yes, you are correct, the code I added is NOT there!
In fact it looks exactly like the original file that came with the “Customizr Child” child theme!
Permissions are set at 604 (default for GoDaddy).
I verified the path is correct (browser & sFTP client paths both match up).

Below is the entire contents of the style.css from the file I just uploaded via sFTP

/*
Theme Name:     Customizr Child
Theme URI:      https://themesandco.com/customizr
Description:    A child theme for the Customizr WordPress theme. This child theme simply includes 2 files : style.css to add your custom css and functions.php where you can extend Customizr's core code. In order to keep your code as clean and flexible as possible, try to use Customizr's hooks API for your customizations. Do something awesome and have fun !
Author:         Nicolas Guillaume (nikeo)
Author URI:     https://themesandco.com
Template:       customizr
Version:        1.0.0
*/
/* Remove page icon  */
#main-wrapper .format-icon:before {
content: none;
}
/* Remove Menu Navbar box  */
.navbar .navbar-inner {
-webkit-box-shadow: none;
-moz-box-shadow:    none;
box-shadow:         none;
background:         none;
-webkit-box-shadow: none;
-moz-box-shadow:    none;
box-shadow:         none;
}
/* Footer background color   */
footer#footer {
    background: none repeat scroll 0 0 #0088cc;
}

OK thanks…

Problem was with a setting in Customizr (Theme):
Images –> “retina support” – ON
“retina support” must be turned on, otherwise the images are corrupted when uploaded.
Customizr forum gave me the solution:
ElectricFeet wrote:
– delete the image
– then make sure that retina support is switched on in the Images section of Customiz’it
– then re-upload the image.

All is now fine! Thanks for your help…

Yes, thinking back on it, here is what happened:
The Customizr default image settings were all on, including “retina support”. I had uploaded images via WP Media Add New.
Thus all those images worked fine, because the file sizes “2x” etc. were all ok. 2 days ago, for some reason, I re-visited all the Customizr settings, and turned off all 3 settings for images, including “retina support”. I had no clue that “retina support” needed to be turned on. Thus all images that I uploaded from that point on were “corrupt” and displayed at 1 x 1 pixels.

I am so glad you responded with the solution to my issue. I was about to uninstall all the plug-ins! Thanks again!!!

By the way…
GoDaddy “Managed WordPress” default File PERMISSION Settings are:
Images (JPEG, etc.), uploaded files (PDFs) set to 604
Directories set to 705

Thank you so much!!!!!!!!!!
That was the problem.
Customiz’it: Images –> “retina support” – ON

Yes, I have contacted GoDaddy…
Here is some new info.
If you look at the HTML code (“Text” view), you’ll see this
width=”1″ and height=”1″
I have not accidentlly modified the pixel settings for width & height to 1 pixel.
But, here is what I have just discovered!

There are about 40 images that were uploaded prior to March 17th.
These images all work fine.

If I upload a new image, then the problem exists… the width=”1″ and height=”1″
I just noticed that “Size” (when using “Add Media”) is NOT there!

Add Media –>
under: Attachments Display Settings:
Alignment, Link To, Size
“Size” does NOT show up

This would explain why the image is being set to the lowest default
the width=”1″ and height=”1″

Any ideas as to what is going on?