balakumars

Its a warning that can be ignored and occurs because of wordpress versions. Also this should not affect any functionality that is offered by the plugin.

Please let us know if you face any breakage in the functionality and we’ll be removing this warning in the future versions of the plugin.

Thanks for the understanding we’ll surely reply to this thread, if we bring in role based restrictions in our future enhancements.

Thanks again.

Hi,
Right now we don’t support role based access restriction through this plugin.

Also in the future enhancements it will be possible only to support restrictions based on WordPress inbuild roles like Admin, User instead of customized roles that are achieved through third party plugins.

Logout is part of this plugin feature and if you are not using the SSO feature of this plugin then there is a workaround to avoid the logout overwrite.

1) Go to : wordpress_root/wp-content/plugins/freshdesk-support
2) Open the file freshdesk-ext.php
3) And comment out line 26 which looks like
add_filter(‘logout_url’, ‘fd_logout_url’); // For changing the logout url to point to Freshdesk.
to
//add_filter(‘logout_url’, ‘fd_logout_url’); // For changing the logout url to point to Freshdesk.
4) This should solve the problem, if not try restarting Apache/nginx after doing the change.

We’ll take this as a valid request and bring in a tick option in the plugin settings page to enable/disable SSO login/logout in our next version of the plugin.

Regards,
Bala.

Hi,
Just confirming a basic check. Is the SSO logout url configured in Freshdesk pointing to WordPress ?

@jarrett Gucci
We updated a new version V 1.6 which addresses problems with redirect, logout, Vanity URL and SSO. Please checkout V 1.6 and let us know if that worked for you.

Regards,
Bala.

@tfsmartin
We updated a new version V 1.6 which addresses problems with redirect and logout. Please checkout V 1.6 and let us know if that worked for you.

Regards,
Bala.

Jarrett,
We just updated the new revision so that the SSO and Vanity URL works. Please let me know if you have any difficulties.

Regards,
Bala.

Jarrett, we acknowledge your problem that the SSO is not redirecting to the Vanity URL. We have started work on it and will let you know on the status this Friday (22-08-2014).

Regards,
Bala,
Product Developer,
Freshdesk.