backupsupport

Hi @alengarcia

Sorry for such a late reply, but for some reason we didn’t get notification about your post.

Solution for you is quite simple.
Go to first section expand exclusion rules (under Files heading).

It will show you more options, then uncheck all and leave as marked only “Exclude by directory path”. Then in the text area paste this path: /services17/webpages/util/t/a/tanzadeh.site.aplus.net/tanzadeh.com/public/wp-content/backup-d0qmqqnG95Oi – and save the settings.

It will exclude backups from other plugins, which causes the issue (due to its huge size).

As you are premium user please next time email us [ support (at) backupbliss dot com ] we will try to respond as fast as possible here ??

If above won’t help also, please contact us via email.
We will provide more solution for your individual case.

Let me know if that help ??
Thank you!

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

Hi @thatmme

Hm, that error tells me that PHP CLI is not configured correctly on the server.
But it’s detected, could you please contact us via email, I’ll help you debug it?

Email: [ support (at) backupbliss dot com ]

Hi @mikelambnow

As PHP CLI can’t be killed by web server, that means it probably running.
If you get the hick-up screen here, that probably means your browser lost connection with the server, but don’t worry PHP CLI backups can run fully in the background.

Could you please check and confirm if there is a backup created?
It should be visible in backup(s) table – restoration tab at the very top.

Let me know.
Thank you!

Hi @haucar57

As I said in the email:

That means the backup was not valid, and can’t be used at all.
The list can display only valid backups, maybe there was an error during the backup?

In your case the process was killed by web server.
To fix the issue could you please try two different backup techniques (you can find them in ?other options” section) at the bottom:

• “Bypass web server timeout directive – backup process may be slower”
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

Let me know if that helps.
Thank you

Hi @bigoro and @thatmme

@bigoro could you please create separated topic for you case next time, thank you.

@thatmme your error is due to timeout.
Please try this beta: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.9.21.zip it allows to run PHP CLI restore (you can use the same backup).

@bigoro in your case it’s a hosting issue most likely. There is hard limit of 60 seconds (max execution time) which is way to low value in order to run restore process. But as I can see you already migrated your site.

Hi @betekenisvolleven

Yes, something strange happened like the restore process initialized twice.
The good thing is that probably all files restored successfully.

Could you please contact me via [ support (at) backupbliss dot com ]
I’ll help you directly as it takes quite long time so far.

Thank you

Hi

Your PHP CLI is not configured correctly I think.

Please follow the steps (there are multiple solutions):
Could you please try two different backup techniques (you can find them in ?other options” section) at the bottom:

• “Bypass web server timeout directive – backup process may be slower”
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

You can also try to disable PHP CLI (then don’t change above method mentioned):

• Pick default Backup Method (in other settings section)
• Add this define(“BMI_CLI_ENABLED”, false); to your wp-config.php
• Make sure quotes are not copied and type them manually (WP forum replaces them)
• Once you do that default method will switch to one-request backup which depends on your web server timeout.

Or if you want to use PHP CLI:

• Update your default “php” command on your server
• You can check current version with “php –version”
• The version has to match at least 5.6 or above.
• In future version we will try to detect new version automatically.

Let me know if that helps.
Thank you

Hi @haucar57

The logs looks quite fine.
The only thing missing is a final confirmation, but it may be due to logger issue.

My guess for now is false positive.
Could you please confirm and check if the backup is located / visible on the list?

Notice: Only valid backups can be displayed on the list, don’t have to worry about incomplete ones.

Alright, I’ll close the topic then, thank you!

Hi @betekenisvolleven

[INFO] [2021-04-19 04:02:58] PHP CLI is available – plugin will try to run server script.

I’m not really technical, so not sure what CLI is. Or how servers work and such.

Looks like you can use PHP CLI, it’s an independent process which can’t be killed by web server. Usually PHP CLI has much better performance.

I hope this version will solve the issue, nevertheless it may hang up on error – as it is beta.
Download: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.9.21.zip

You don’t have to modify any settings just upload new version, after this you can try to restore the same backup you tried previously.