backupsupport

Hi @nelissar

Could you please try this beta version?
Download: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.9.26.zip

Just replace v1.0.9 with this one, it should solve the database issue.

Let me know if that helps.
Thank you!

Hi @liyaqatm

Could you please try two different backup techniques (you can find them in ?other options” section) at the bottom:

• “Bypass web server timeout directive – backup process may be slower”
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

Let me know if that helps.
Thank you

Hi @mariafrederick

Looks like your PHP CLI is not configured properly on the server.

Could you please try two different backup techniques (you can find them in ?other options” section) at the bottom:

• “Bypass web server timeout directive – backup process may be slower”
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

You can also try to disable PHP CLI (then don’t change above method mentioned):

• Pick default Backup Method (in other settings section)
• Add this define(“BMI_CLI_ENABLED”, false); to your wp-config.php
• Make sure quotes are not copied and type them manually (WP forum replaces them)
• Once you do that default method will switch to one-request backup which depends on your web server timeout.

Or if you want to use PHP CLI:

• Update your default “php” command on your server
• You can check current version with “php –version”
• The version has to match at least 5.6 or above.
• In future version we will try to detect new version automatically.

Let me know if that helps.
Thank you

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

Hi @hevick

This error usually means that the source server killed the download process.
It usually happens on LiteSpeed servers as they’re quite limited.

We have beta version which should allow you to download the file:
https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.0.9.21.zip
– This is free version (1.0.9.21) of the plugin to replace on source site.
– You don’t have to recreate the backup.

It will disable secure downloading and let the web server to handle the download.

If that won’t work please upload the backup file manually, you can upload it via FTP or by drag and drop on our upload area located below backup(s) list, once you click on “Upload backup files”.

Let me know if that helps
Thank you!

Hi @shannonmorganbsu

It looks like your server don’t have properly configured PHP CLI module.
Nevertheless our plugin offer 4 backup methods which 3 of them does not require PHP CLI.

Could you please try two different backup techniques (you can find them in ?other options” section) at the bottom:

• “Bypass web server timeout directive – backup process may be slower”
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

You can also try to disable PHP CLI (then don’t change above method mentioned):

• Pick default Backup Method (in other settings section)
• Add this define(“BMI_CLI_ENABLED”, false); to your wp-config.php
• Make sure quotes are not copied and type them manually (WP forum replaces them)
• Once you do that default method will switch to one-request backup which depends on your web server timeout.

Or if you want to use PHP CLI:

• Update your default “php” command on your server
• You can check current version with “php –version”
• The version has to match at least 5.6 or above.
• In future version we will try to detect new version automatically.

Let me know if that helps.
Thank you

Hi @jacekluc

The error you received is related to one of below:
– Not enough space on the server (even if it says there is enough we know hosting providers that shows fake free space).
– Some file included in the backup is invalid / has different file system (the most difficult thing to spot, we noticed that it can be fixed by touching all files)
– File included in the backup was removed during read process (this usually happens on temporary files and cache files).

If I detected it correctly your hosting is domaindiscount24, their plans does not look good for a website.
Our script tells that There is 427,381.01 MB free. [417.36 GB] but any of their plan does not include such amount of space.

So, I think that may be it. You can check it by uploading dummy 1 GB file, via FTP for example.

Once you confirm there is enough space please reply.
I’ll provide solutions for other points.

Thank you!

Hi @jacekluc

Please remove this directory by path:
/htdocs/PRO/wp-content/ai1wm-backups

And this file by path:
/htdocs/PRO/wp-content/debug.log

You can do this in our exclusion rules, they are located in first section under “Files” checkboxes. Also please uncheck other exclusion rules like exclude by file size etc.

Then you can try to run the backup once again.

If it fail again could you please try two different backup techniques (you can find them in ?other options” section) at the bottom:

• “Bypass web server timeout directive – backup process may be slower”
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

Let me know if that helps ??
Thank you

• This reply was modified 3 years, 10 months ago by backupsupport. Reason: Fixed path

Hi @bruceki

Could you please tell me if you can make the backup again on source site?

If so we will share with you new beta version with new database engine.
As it will generate new format files to increase control of memory during restore, which should solve your issue.

If you can modify php.ini settings you can also increase the memory.
That should solve the issue without need of recreation.

Let me know about the above.
Thank you! ??

Hi @marcin_m

Sorry for the delay in the reply.
We have beta version with new database engine.

Could you please tell me if you can make the backup again on source site?
As it will generate new format files to increase control of memory during restore.

Let me know.
Thank you! ??

Hi @betekenisvolleven

Team member replied to your email.
Sorry for that, there was a small misunderstanding on our side.

Hi @betekenisvolleven

Yes we will continue via the email, currently our tech support is not available.
You should receive the response today around evening in that case.

Hi @trevorvb

As PHP CLI can’t be killed by web server, that means it probably running.
If you get the hick-up screen here, that probably means your browser lost connection with the server, but don’t worry PHP CLI backups can run fully in the background.

Could you please check and confirm if there is a backup created?
It should be visible in backup(s) table – restoration tab at the very top.

Let me know.
Thank you!