JetBackup

Hello balazhzoltan,

Apologies for the inconvenience you have faced regarding this matter. In order to try and reproduce this error on our end, can you please tell us the method that you used to update from BackupGuard to JetBackup for WordPress?

Unfortunately, we were unable to replicate the issue on our side. We do exclude the old backup-guard folder in wp-content/uploads from backups generated in JetBackup for WordPress.

The only minor issue that we could find is that after upgrading from 1.6 > 2.0, you lose visibility of those previously generated backups:

BEFORE: https://postimg.cc/23dQBj0S

AFTER: https://postimg.cc/gx3mG5YQ

In our tests, the only way we found the backup size could be higher than normal (but not doubled) is if we specifically moved the old backup-guard “uploads” folder to a different folder in the uploads directory. (such as “2023/”)

It’s possible that a directory was excluded which was now included after he updated. However, we verified that excluded paths in Settings will be kept after updating so there shouldn’t be any issues there.

Hi hexaae!
I hope you’re having a great day!
I’d like to answer you but as you are a customer, and according www.remarpro.com policies, I can’t have a conversation with you here.
Please contact me on the site you made/plan that purchase and we can talk there.
Have a nice day

Hi guywp!
I hope you’re having a great day!
I’d like to answer you but as you are a customer/ asking about paid features, and according www.remarpro.com policies, I can’t have a conversation with you here.
Please contact me on the site you made/plan that purchase and we can talk there.
Have a nice day

[ Signature deleted ]

• This reply was modified 4 years, 11 months ago by Jan Dembowski.
• This reply was modified 4 years, 11 months ago by Jan Dembowski.

Hey!

Thank you for the great review and positive feedback.
We are happy that you are glad with our plugin.

Dear @magneto664,

Sorry, we don’t have that option at the moment.
But we’ll consider it in our future updates.

Hi @backpackingseries,

Thank you too for the kind words.

We have a an extractor feature that works on Windows and MacOs.
Unfortunately, this doesn’t apply for Ubuntu, anyways we can offer two types of solutions.

1. You can send us the SGBP archive so that we can extract the content and send you a zip file.
2. If you have some minor technical skills, we can give you a PHP script that you can run and extract your SGBP archive.

As for the second inquiry, for now we don’t have a feature for already backed up files to add to Dropbox. Anyways, you can do this manually by downloading the file and uploading to Dropbox.

Lastly, is it possible that you have updated the plugin recently?
May I ask you to try with the Incognito mode of your browser?

I will be waiting for your answer.

Hey!

Thank you for the great review and positive feedback.
We are happy that you are glad with our plugin.

Hi @codimex, @anghorpl

If your issue is resolved could you please take a moment to rate and review the plugin or support.

• This reply was modified 5 years ago by JetBackup.

Dear @codimex,

Thank you for your kind words!
Seems our JS changes have not been applied on your side.
Please, try to backup via an Incognito (private) window, or try to do the backup via another browser.
If that doesn’t help either, please, deactivate/reactivate the plugin.
If this doesn’t help too, please, uninstall the plugin and reinstall it.
Please, let us know about the results.
If you still have problems, open your Console log and see if there are any JS errors there.

We are closing this thread as we haven’t received any reply for 7 days.
We are always happy to help our customers anytime needed. Please, open a new thread in case of more questions.

Hey!
Thank you for the great review and positive feedback.
We are happy that you are glad with our plugin.

Dear @tkwpweb,

Could you please share backup log file with us? Sign up for a https://pastebin.com/ account. Or use a GIST. https://gist.github.com/
Then share a link to that paste or gist.
You can download the mentioned log file by following instructions described in the link:https://backup-guard.com/products/backup-wordpress/doc/download-backup-log
Download restore log file — https://help.backup-guard.com/en/article/download-restore-log-file-1pb7f4n/

Hey!
Thank you for the great review and positive feedback.
We are happy that you are glad with our plugin.

Hey!
Thank you for the great review and positive feedback.
We are happy that you are glad with our plugin.