JetBackup

Dear customer,

We’re really sorry if you’ve faced such strange issue? You’re the first customer who has such complain “the plugin doesn’t work anymore”. So, we’d like to investigate the issue for you, of course if you don’t mind. Could you please open a support ticket here for the issue https://backup-guard.com/tickets/ and let us investigate it?

Thank you in advance,
Backup Guard

We’ve added a logic for automatic domain name detection on restoration. So, you shouldn’t worry about that. If restoration fails, might be the reason is something else, but not your domain name. If so, please open a new support ticket here https://backup-guard.com/tickets/ and provide your restoration logs. So, we’ll be able to look into it and figure out the reason.

Best Regards,
Backup Guard

Which browser you’re running now? Is it IE? If yes, could you please try it on another browser too, e.g. Chrome, Firefox, Safari and so on…

Dear customers,

It’s really strange why you still see an execution timeout error if you’ve set sufficient timeout in your configurations. We’ve tested the plugin for many many environments and configurations. But, of course there are number of cases which we event can not imagine could happen. So, please don’t think we treat you as chasing rabbits there when we ask you check it once more or help us figure the problem out. The thing is, sometimes we’re unable to reproduce the issue on our side.

Could you please open a support ticket here https://backup-guard.com/tickets/ and provide any temporary WordPress user credentials? Our developers will connect to check the problem asap.

Thanks,
Backup Guard

We just did an update (v1.0.8) and we hope the issue was resolved there. Could you please check it out? If you’re running Premium version, then checkout (v1.0.9).

If you have a question, please open a support ticket here https://backup-guard.com/tickets/

Thanks,
Backup Guard

Could you please open a support ticket here https://backup-guard.com/tickets/?

Thanks,
Backup Guard

Have you tried to upload your sgbp archive to /wp-content/uploads/backup-guard/? If you upload it a new backup row will automatically appear on “Backups” section.

Thanks,
Backup Guard

Dear Steffen Jahr,

Could you please open a support ticket here https://backup-guard.com/tickets/?

Thanks,
Backup Guard

The issue was resolved in v1.0.7.

Thanks,
Backup Guard

The issue was resolved in v1.0.7.

Thanks,
Backup Guard

Dear Mallory Destiny,

We’ve not faced a similar issue before. If you’re comfortable to cooperate, we’d be happy to resolve the issue asap. Could you please open a ticket here https://backup-guard.com/tickets/?

Thanks,
Backup Guard

Hi @jenseitsmedium,

Could you please open a support ticket here https://backup-guard.com/tickets/ and provide your logs? We’ll do our best to figure the issue out asap.

Thank you,
Backup Guard

Dear Erin Germ,

Could you please open a support ticket here https://backup-guard.com/tickets/?

Thanks,
Backup Guard

Thank you for your review.

Although the SGBP format is our own archive format, we provide a public php script which extracts the SGBP archives and you can find it here https://backup-guard.com/tools/extractor/. Everybody can use it.

As the SGBP format uses the same compression algorithm of zip, we require the zlib extension (almost all servers/hostings have this extension). The curl extension is required only by Google Drive and Dropbox SDKs (there is no much we can do about it).

We encourage all of our clients to contact our support team when they have any kind of issues, sometimes we even restore websites manually if needed so ??

The reviews are very important for us, I hope that you will re-consider your review after we’ve answered all of your questions and helped you in any issue you’re having.

Thanks,
Backup Guard

We just released a new update (v1.0.5) where the issue was resolved. Could you please check it out and keep us updated if something is still wrong?