JetBackup
Forum Replies Created
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Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore stop at 2%Hello?@clifford1944,
Just to provide an update, this issue (JBWP-#54) has been resolved in the latest version of JetBackup for WordPress. If you still experience this issue in version 2.0.3+ please do not hesitate to update this thread.
Best Regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Bakcup restore stop 28%Hello?@tavorlepp13,
Just to provide an update, this issue (JBWP-#54) has been resolved in the latest version of JetBackup for WordPress. If you still experience this issue in version 2.0.3+ please do not hesitate to update this thread.
Best Regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore issueHello @jasiuxx55463,
Just to provide an update, this issue (JBWP-#54) has been resolved in the latest version of JetBackup for WordPress. If you still experience this issue in version 2.0.3+ please do not hesitate to update this thread.
Best Regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Cloud backup option missingHello @daxliniere,
To provide confirmation on this, @imoperations is correct. Starting with the JetBackup WP Solo you can store your backups on remote cloud destinations, and with JetBackup WP Pro you can use custom S3 destinations.
Best Regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Backup size 0.00 MBHello @connie1193,
Just to provide an update on this case, the latest release of JetBackup for WordPress has resolved this issue. If you are on the latest version and this issue persists please do not hesitate to update us here.
Best Regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore stuck on 0%Hello @weeinterpreter,
We’d just like to follow up that based on the error logs you provided, ?The error and PHP warnings seem to be related to the “WPML” WordPress Plugin.
Source: https://wpml.org/forums/topic/fatal-error-uncaught-error-call-to-undefined-method-wp_textdomain_registry/
You may be able to resolve this error by disabling the “WPML” plugin manually using the FTP or SSH method as instructed here: https://mediatemple.net/community/products/wordpress/360022275731/how-to-deactivate-wordpress-plugins-for-troubleshootingPlease, keep us updated about the results.
Best Regards,
The JetApps Team.Hello chiefbobo,
Thank you for bringing this matter to our attention. We have successfully reproduced the issue in our test environments. As a result, an internal case (JBWP-#87) has been created and our development team is currently investigating it. We will be sure to provide an update on this post as soon as one becomes available.
Hello connie1193,
Can you please let us know how you are attempting to download your backup? When downloading via the Backups section > Actions > Download > Backup you are given an SGBP file. We have not been able to replicate getting an HTML file using this method.
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore stop at 2%Hello clifford1944,
We have recently become aware of an issue with our JetBackup for WordPress plugin, which can cause site restores to become stuck without a way to cancel and retry. We are currently working on a fix for this bug.
If you are experiencing this issue, we would like to apologize for the inconvenience and encourage you to submit a support ticket through our billing portal at https://billing.jetapps.com/submitticket.php.
Please include as much detail as possible in your ticket, including the steps you took before encountering the issue. Our support team will do their best to assist you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore issueHello jasiuxx55463,
We have recently become aware of an issue with our JetBackup for WordPress plugin, which can cause site restores to become stuck without a way to cancel and retry. We are currently working on a fix for this bug.
If you are experiencing this issue, we would like to apologize for the inconvenience and encourage you to submit a support ticket through our billing portal at https://billing.jetapps.com/submitticket.php.
Please include as much detail as possible in your ticket, including the steps you took before encountering the issue. Our support team will do their best to assist you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Bakcup restore stop 28%Hello tavorlepp13,
We have recently become aware of an issue with our JetBackup for WordPress plugin, which can cause site restores to become stuck without a way to cancel and retry. We are currently working on a fix for this bug.
If you are experiencing this issue, we would like to apologize for the inconvenience and encourage you to submit a support ticket through our billing portal at https://billing.jetapps.com/submitticket.php.
Please include as much detail as possible in your ticket, including the steps you took before encountering the issue. Our support team will do their best to assist you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore stuck on 0%Hello weeinterpreter,
We have recently become aware of an issue with our JetBackup for WordPress plugin, which can cause site restores to become stuck without a way to cancel and retry. We are currently working on a fix for this bug.
If you are experiencing this issue, we would like to apologize for the inconvenience and encourage you to submit a support ticket through our billing portal at https://billing.jetapps.com/submitticket.php.
Please include as much detail as possible in your ticket, including the steps you took before encountering the issue. Our support team will do their best to assist you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore not startingHello draihi,
We have recently become aware of an issue with our JetBackup for WordPress plugin, which can cause site restores to become stuck without a way to cancel and retry. We are currently working on a fix for this bug.
If you are experiencing this issue, we would like to apologize for the inconvenience and encourage you to submit a support ticket through our billing portal at https://billing.jetapps.com/submitticket.php.
Please include as much detail as possible in your ticket, including the steps you took before encountering the issue. Our support team will do their best to assist you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The JetApps Team
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Restore not startingHello draihi,
We are sorry to hear that you are experiencing this issue. In order to help us recreate this issue, can you please provide the version number of JetBackup for WordPress that you are using, as well as any error messages you may be receiving?
Forum: Plugins
In reply to: [JetBackup - WP Backup, Migrate & Restore] Backup size 0.00 MBHello connie1193,
We apologize for the inconvenience that you are currently experiencing. We would like to assure you that we are aware of the issue and our development team has designated it as a top priority to be resolved. Rest assured that we will keep you informed and provide updates regarding the status of this issue as soon as they become available.