azzuwp

Hi. It’s happened again. The Client tells me it’s happening when there’s a failed order and the customer tries again..
Could you please give me some feedback?
Thank you very much

In the forums I think I’ve found the culprit: my setting was “Calculate tax based on: Customer shipping address”, but having set the price to include taxes I guess I had to select “Calculate tax based on: Shop base address”. If I do so, the issue is resolved.

Hi, I’ve done so. All plugins deactivated except woocommerce. Activated a default theme. The problem is still there… so I guess it is a Woocommerce issue…what can I do? thanks

Can you please help me on this? it’s quite important…

It’s not solved. Try and and the product to the cart, if you go to the checkout page (Kasse), you’ll see the change of price. After that if you go back to the product page, you’ll see the price is changed there as well.

The problem originated in the “after tax applied” option: on one of the rules this was enabled, not on the others. I think this messed up the configuration and cart behaviour. I enabled it on all the rules and the issue disappeared.

(could you please hide the links and names of the products I posted? thank you very much)

Problem solved! Thank you

Sure:

1. WordPress: 6.2 , WooCommerce: 7.6.1, Weight Based Shipping: 5.5.1 , PHP: 7.4.33.
2. https://imgur.com/a/MXDHswI
   Please, consider that when I tested this the Free shipping rule was active and all the other shipping rules were set to “below 2000€”. I had to reverse back and deactivate cause I couldn’t leave it like that on the production site, not working properly.
3. I’m testing it with the order:
   Item #1: Vortek T30, 39 pieces
   Item #2: Rete Everplax – ROTOLO DA 25 METRI, H. 150 CM, 4 pieces,
   Item #3: Paletti in ferro a T – H. 175 CM – SEZIONE DA 30 MM, 51 pieces
   Item #4: Saette per recinzioni – H. 150 CM, 10 pieces
   Item #5: Staffa per saette, 10 pieces
   Item #6: Filo tensionamento, 3 pieces
   Item #7: Filo legatura, 1 piece
   Item #8: Tirafili Plastificati , 15 pieces
   Item #9: Chiave manuale T30 , 1 piece
   Total order weight: 359.675kg
   Order subtotal: 2243,40
   Shipping destination: Via Test 45, 13900, Biella, BIELLA, Italy
4. I expect to see
   — Free Shipping: 0; because the cart total is above 2000€
5. I do see instead:
   I do see the free shipping at first, but if any changes are made to the cart, like adding or removing one item, the free shipping disappears and regular shipping rules are displayed even when the 2000€ are reached.

Any ideas? I really need to sort this out.. Thank you for your time

Great! Thank you. It works fine and the free shipping alone is displayed but a problem comes up if any changes are made to the cart by adding or removing items from the cart: all the rules appear again and the free shipping disappears (also when above 2000€).

Am I doing this right?

Thank you very much. I’ve checked and I can confirm it is a compatibility issue with the theme.
I’ve done as suggested and submitted a request on the link you posted.
Thank you again.

I’ve found a solution: I’ve used Kadence Related Products Block on the template page. Works perfectly.
Thank you

Apparently not..

Any ideas?
Thank you for your help

I don’t see any errors.
This is the code [hidden email_negozio default:post_meta "email-negozio"]
Do you see any mistakes being that the field name is email-negozio and in the TO area I have [email_negozio]?

thank you for your time