azwp

Hi,

Thanks for your reply. I’m familiar with how to eliminate plugin conflicts (been using WP since 2007). ?? This is the third site I’ve built with WC and Square (and the Astra Pro theme).

Even though I have a detailed change log that shows me the time and day when updates were made on the site in question, I did go ahead and check all plugins that had been updated within 24 hours before or after I received the error from the Square plugin. (No theme updates during that timeframe.) I did not find any conflicts.

Once again, here’s what happened:

1) The Square plugin has been working on the site for months and has processed a few dozen orders. (I do not use it to synch products with Square; that feature is turned off; I have only one location–online–as all POS events have been cancelled for the foreseeable future.) The last order processed was on Nov. 29 and I used WC shipping on Nov. 30. No known errors, no notifications of errors, everything worked as it should.

2) On the afternoon of Dec. 2, I suddenly got an email from the site notifying me of the following: “There was a problem with your Square Access Token
Heads up! There may be a problem with your connection to Square. In order to continue accepting payments, please disconnect and re-connect your site.” When I logged on to the site admin, there was a banner with the same message at the top of the dashboard pages.

3) I immediately disconnected and re-connected several times but the “heads up” banner remained. I checked the logs and posted the error I found to this board.

4) Since then, I have: attempted to disconnect and reconnect multiple times; double-checked all addresses and so on to be sure everything matches; repeatedly searched this issue on Google; eliminated any possible plugin conflicts (even though it seems far more likely that the issue is the newest version of the Square plugin and not some other plugin that was updated days before or after I received the error); and switched back to sandbox mode and run a test order (twice). So far, the “heads up” banner remains.

Note: when I researched this issue (this time and when I had a similar issue on another site months ago–that I was never able to solve, btw), I found many posts reporting the same scenario: the Square plugin randomly stops working every so many months and disconnecting and reconnecting does not solve the problem. Some people even said they just started ignoring the banner because they knew from experience that their site would still process orders and the banner wouldn’t go away no matter how many times they disconnected and reconnected. I’m wondering if there’s something somewhere I need to clear or refresh or delete?

Otherwise, I am stumped. As it stands right now, I have a WC site that was working fine until Dec. 2 when something interrupted the connection with Square and I have not been able to get it reconnected correctly since.

Thanks.

Hi, @drwpcom, it took you about 7 weeks to address my issue. During that time, I had a website that could not process any transactions. So…long before that I had already given up on getting the plugin to work and had installed a third party plugin (not created by WC) to process Stripe. That plugin works fine.

In the 9 days since you finally answered my post, I have not had time to re-install the plugin and test it.

I would definitely not call that “resolved”, but if you do, that explains a lot. ??

I will try to make time to install and test the plugin next week.

Thanks for your reply. We’ve decided it’s not worth purchasing an additional plugin ($49 or $79 annually???) for just this promotion and we’ve shelved the free shipping idea.

Off topic, but that is the one thing I don’t like about WooCommerce: instead of creating an incredible product that’s free or even reasonably priced (like, say, the pro theme I pay annually for), they’ve created a barely acceptable product and try to push you into paying too much for a bunch of plugins if you ever want to add anything remotely “extra”. If WC were amazing, I’d be happy to pay a reasonable annual fee, but I refuse to spend hundreds of dollars every year just to make my shopping cart function like it should. (I could just signup for Shopify or an Etsy store for less than that and never have to worry about plugins, updates or conflicts.)

Thanks, again.

The site looked the same in both Chrome and Firefox and in Chrome mobile. (So the image swapover was not working in any of them.) It used to work previous to the update before last.

I would think setting up a bunch of sample WooCommerce sites and testing your plugin updates in all the browsers before release would eliminate common issues.

I can no longer check this for you as I have already removed the WooCommerce Blocks plugin and replaced it with something that works more reliably.

Thanks.

Hi, thanks for checking.

I updated the plugin the day you released it and no, to my disappointment, the issue has not been solved.

In addition, I’ve since looked at my site on my phone and the WooCommerce block looks terrible there. I have two other blocks on my home page (by other developers, showing posts) and they translate correctly to the smaller media: images and headings switch to vertical alignment and still fill the space. The WooCommerce block, however, keeps the horizontal alignment and just makes the thumbnails tiny and the headings are forced into long vertical rows beneath them.

Frankly, when days passed without an update from you, I searched my other block plugins to see if I could just replace yours. Unfortunately, I have yet to find another plugin that will include WooCommerce products (instead of posts). I’m going to keep looking for a work around and may just go back to hand coding.

Your plugin needs improvement and those of us with live, working stores don’t want to wait months for that to maybe happen. WooCommerce seems to have underestimated the importance of this. Think about it: we’re using WC to Sell Things and the first look our hard won site visitors get of our products is likely in your plugin (and the numbers say they’re probably viewing them on their phones). We have a few seconds to hook them and keep them shopping. A commerce platform that doesn’t help us do that is practically worthless.

Just double-checked and my columns no longer work without the custom code.

Again, I have version 1.6.4 of Astra installed and did not notice this issue until after having updated to it.

Please advise on the number of the current update so we know we’re talking about the same version.

Thanks.

What version is fixed? I have 1.6.4 installed and that’s what started the issue for me. Columns were working fine before that.

Thanks.

In case this helps anyone else, here’s what got my columns displaying properly again (tested on pc and mobile):

/* FIX COLUMNS */
@media (max-width: 764px) {
.wp-block-columns.has-4-columns {
display: block;
}
}

.wp-block-columns {
display: flex;
}

.wp-block-column {
flex: 1;
}

__________________

(Obviously: customize as needed.) Add that to your “Additional CSS” inside the customizer.

~V

• This reply was modified 6 years, 2 months ago by azwp.

Experiencing same issue here as of today. (And I am using Astra on three different web sites.)

Until I updated the Astra theme (this afternoon), columns were working and displaying fine. On a monitor, they ran horizontally (as columns are supposed to) and on a mobile device, they ran vertically.

Once I made the mistake of editing something in one of my existing, working columns (after updating my theme), suddenly all columns were broken. Now they display vertically on all devices.

Are you positive this is not an issue with the new Astra update? I love, love, love your theme, but this issue seems to coincide with today’s update.

Thanks.

P.S. I can’t figure out the code “fix” posted above. Is that supposed to go into CSS? Is it complete and correct? It appears to be missing something…

• This reply was modified 6 years, 2 months ago by azwp.

Thanks. Despite refreshing the page, it didn’t start working until I found the “Report & Reset Errors” button. It now appears to be working fine again.