azureweb

The theme I’m using is
RETAILERVersion: 1.0.4
By WP Dev Shed

I’ve just done a little test on my phone using my data and it turns out I can in fact log on to WordPress there but unable using WIFI

My boss doesn’t want to change the host because ‘Help Internet’ supplies our phone lines and emails as well.

ok thanks for trying.

I’ll be charged for help from them so I tended to ask them as a last resort.
I didn’t have this image upload problem previously until I asked them to reset WordPress due to another different error problem

I’ve uploaded that image and tried adding that onto the site logo and it’s locked me out again of wordpress and the FTP site

blog: azuredesigns.co.uk

our host is a very niche company called: Help Internet

It’s not saying the error at the moment but will soon when I change an image

Thanks I’m aware of these solutions and they can’t be resolved by those methods.
I do have access to the FTP server however the files are not updated with all the current content on my WP account.
I’m only locked out of WordPress displaying the message Server Error 500.

the FTP server is very old therefore the site is static it’s not user friendly like Hostgator or GoDaddy. All the files uploaded there are pretty much a blank a WordPress.

I know when the problem occurred. It happened when I added in a bit of code and updated the Theme functions.php on the Child Theme for StoreFront.

The only message displayed:

Server Error 500
The website encountered an error while retrieving https://www.azuredesigns.co.uk/. It may be down for maintenance or configured incorrectly.