A Zaman Sagor

Hi,

We have replied to your ticket with the necessary fixes. Let us know if you need any further assistance.

Regards

Hi @bapiraju ,

Thank you for reaching out to us. We sincerely apologize for the challenges you’ve faced with our plugin and support. We understand your frustration and want to assure you that we are here to help. We kindly request your permission to access a staging environment in order to swiftly address the issue. Your feedback is valuable to us and we hope for the opportunity to resolve any issues with our plugin. Thank you for your understanding.

Regards

Hi @ahmansini1 ,

Seems there is a conflict with the checkout field editor plugin. You can comment the line indicated on the screenshot here. This should fix the issue temporarily. After update, you will get a setting option to enable or disable the functionality.

Regards

Hi @ahmansini1 ,

Seems there is a conflict with the checkout field editor plugin. You can comment the line indicated on the screenshot here. This should fix the issue temporarily. After update, you will get a setting option to enable or disable the functionality.

Regards

Hi,

We have addressed the Date picker field issue and forwarded for fix. We have also fixed the registration deadline issue on your site. We will update you about the date picker field when get the fixed version.

Regards

Hi @isifacile ,

I sincerely apologize for the experience you’ve had with the plugin. We strive to deliver the best product possible, and possibly we’ve missed the mark here.

Could you please provide your ticket ID so I can personally look into the issue and ensure it’s addressed as quickly as possible? I’ll make sure to expedite the process and keep you updated every step of the way.

Thank you for your patience, and I hope to turn this around for you.

Regards

Hi,

Today a new version with the fixes will be released. Kindly take a backup of the site if needed and update the plugin when available. Let us know if you need any further assistance.

Regards

I understand the impact these issues have had on your online business, and I want to reassure you that we are actively working on the event expiry problem. Our developer team is already working on the fix. Once the fix is confirmed, we will promptly release a new version.

Regards

Hello @stevec0023 ,

We haven’t received reports of this specific issue with v4.0.10 yet. To resolve it as quickly as possible, please contact us via the pinned post in the pinned support forum post, and our team will investigate this for you right away.

Regards

Thank you for your valuable feedback, and I sincerely apologize for the issues you’ve faced. We understand the frustration caused by the instability of v4, and we’re actively revising our process to improve testing, quality assurance, and release management. Our immediate focus is on fixing the critical errors, including the Customize part, and ensuring stability moving forward. We’ve escalated this and will address it in the next update. We appreciate your patience and the access to your staging site, and we’re committed to delivering a stable version from v4.0.11 onward.

We understand your concerns and are fully committed to delivering a stable version of the product. As we are currently undergoing significant updates, some challenges are inevitable. However, please rest assured that your issues are on our high-priority list, and we are working diligently to resolve them as quickly as possible.

Regards

Hi,

I understand. Can you please mention a ticket number or the email used to create the ticket so that we can identify it in a short time!

Regards

Dear @gregvdo ,

I wanted to update you on some ongoing issues we’ve encountered with the latest version of the Eventin plugin. Since the major update to version 4.x, we’ve faced several unexpected challenges that have impacted the stability of the plugin. These include issues with ticket purchasing, event registrations, and the overall look and feel of the event pages. Despite regular contact with the plugin developers and multiple fixes, some core features remain unstable, I understand.

We’ve also noticed that the branding colors defined in the settings are not being applied correctly, which has impacted the overall design consistency of the event pages. We will notify our development team to ensure this issue is addressed as part of the ongoing fixes.

In the meantime, we are exploring alternative options and temporary workarounds to ensure the site remains functional and secure. I understand how critical this is to our clients business, and I assure you that we are doing everything in our power to address these issues without affecting your operations.

Rest assured, we will notify our user promptly of any major updates or changes that could impact the user experience on the site.

Thank you for your continued patience and understanding. Please feel free to reach out if you have any concerns or would like to discuss further.

Best regards

Hi @gregvdo ,

Kindly accept our apology for the inconvenience. The issue has been addressed and forwarded to our developer team for fix. We will fix the issue as soon as we can.

Regards

Due to inactivity, I’m marking the topic as closed. If you have any further concerns or queries, please don’t hesitate to start a new topic.

Cheers!