Oleksandr

Hi, I see you’re using the pro version. Please visit the Codecanyon, get the latest version: 4.8.7, and update the plugin. It has a fox for this case.
Cheers!

Hi, please share the live URL so we can check.

Hi, please check and make sure you have the mbstring PHP extension enabled.
Also, make sure that the charset of your DB is utf8mb4 to be able to store Unicode characters in DB tables. Please ask your developer or hosting support for help. Here is more info https://gist.github.com/Xeoncross/5d85c3f5547ee04d5bd81113a2c8ec4d.
And also, make sure that your WordPress installation is using utf8mb4 as database encoding in the wp-config.php file.
If this will not help, let us know.

Hi, URLs of pics and videos are expiring on Instagram/Facebook API side for security purposes, so they can’t be stored forever. The plugin will try to refresh links for the last 20 posts or less depending on settings.

Also, you can rebuild the feed cache manually https://www.dropbox.com/s/vr8xi7dqpxhrm1h/chrome-2020-10-30-16-11-50-wo9h3kj3Av.png?dl=0.

Hi, URLs of pics and videos are expiring on Instagram/Facebook API side for security purposes, so they can’t be stored forever. The plugin will try to refresh links for the last 20 posts or less depending on settings.

Also, you can rebuild the feed cache manually https://www.dropbox.com/s/vr8xi7dqpxhrm1h/chrome-2020-10-30-16-11-50-wo9h3kj3Av.png?dl=0.

Hi, sorry, please try to use PHP version 7.x.

Hi, it seems to work in Chrome to me. Do you still have issues with it?

• This reply was modified 3 years, 6 months ago by Oleksandr. Reason: wrong info

Hi, sorry for the pause, it sounds like you you’re using the Pro version. And this forum is for Lite version users. Please contact us via the support system using Envato login https://social-streams.com/contact/.
If you’re using the Lite version, please share the URL where you’re getting issues, so we can test and try to help.

Hi, URLs of pics and videos are expiring on Instagram/Facebook API side for security purposes, so they can’t be stored forever. The plugin will try to refresh links for the last 20 posts or less depending on settings.

Also, you can rebuild the feed cache manually https://www.dropbox.com/s/vr8xi7dqpxhrm1h/chrome-2020-10-30-16-11-50-wo9h3kj3Av.png?dl=0.

Hello, we’re sorry for the delayed response and understand your frustration. We just contacted you via ticket/email.

Hello, we’re sorry to hear about your experience and understand your frustration. Please contact us via this link https://social-streams.com/contact/, and we will help.

Hi, sorry, usually this happens when your pages have two (or more) instances of the jQuery library. This can be some third-party code that adds it along with default WordPress jQuery.
This breaks our plugin code which relies on jQuery being loaded once because the plugin extends it and the second instance overwrites these extensions. Please remove the second instance and activate our plugin then.

Hi, please try to follow our docs https://docs.social-streams.com/article/60-stream-not-updated

Hi, there is no API available for IGTV videos, so we can’t get them yet.

Hi, please visit our website and contact us regarding this issue https://social-streams.com/contact/. It should be available in the Lite version too.

• This reply was modified 4 years, 1 month ago by Oleksandr.