Averta Support

Hi,
You need to set min-height for desktop view and use below code for responsive views:

@media screen and (max-width: 768px) {
    body {
        min-height: 300px; //your size
    }
}

Note: you need to use this code for each size of responsive view. like: max-width: 480px, …

Regards
Averta Support

Hi,
To changing defaults please read below:
https://docs.averta.net/display/MSWPDEVDOC/Filter+Reference#FilterReference-masterslider_panel_default_setting
And you can turn off parts of panel via css.

Regards
Averta Support

Hi,
Please set to on Automatically crop and resize slider base images based on above size.

Please let us know if you have any further questions.

Regards
Averta Support

Hi,
Sorry for mistake.
Please give min-height to “master-slider-parent” class.
Note: min-height should be same size with your first slide height.

Regards
Averta Support

Hi,
Thanks for using Master Slider and your welcome.

Regards
Averta Support

Hi,
Ok, We think the problem is from JS error in your page but please give us a related url of your page and we will check it for you and share the result with you.

Reagrds
Averta Support

Hi,
Thanks for using Master Slider.
Probably after updating WordPress your theme has “JS” error

This is not from Master Slider.
Please contact the theme author to fix the error.
This error brings some functionality issue to Master Slider. additionally this error not only breaks Master Slider functionality but breaks functionality of other plugins.

Regards,
Averta Support

Hi,
You have JS error in your page. Please fix these errors and try it again.

Regards,
Averta Support

Hi,
Please add this code to functions.php (in active theme folder).

function my_masterslider_panel_default_setting( $defaults ){
    $defaults['slideFillMode'] = 'fit';

    return $defaults;
}
add_filter( 'masterslider_panel_default_setting', 'my_masterslider_panel_default_setting' );

Regards
Averta

Hi,
Probably your site and similar websites have JS error after updating WordPress to new version.

This is not from Master Slider.
This JS error belongs to your theme.
Please contact the theme author to fix the error.
This error brings some functionality issue to Master Slider. additionally this error not only breaks Master Slider functionality but breaks functionality of other plugins.

Regards,
Averta Support

Hi, You are using Master Slider PRO.
Please ask your question in Master Slider PRO forum:
https://support.averta.net/envato/support/item/master-slider-wordpress-plugin/

Regards,
Averta Support

Hi,
Please send us a related url to examine deeper.

Regards
Averta Support

Hi,
You have JS error that occurs this problem with Master Slider.
Please contact your theme author and share the issue. they will fix.

Regards
Averta support

Hi, You are using Master Slider PRO.
Please ask your question in Master Slider PRO forum:
https://support.averta.net/envato/support/item/master-slider-wordpress-plugin/

Regards,
Averta Support

Hi,
Because of performance of the slider, Master Slider loads specific number of images at the moment. And because of that the light box plugins can’t load all of the images as a gallery.

but you can achieve to your desire state by this callback:

function(event){
  var api = event.target;
  jQuery("a[rel='prettyPhoto']").prettyPhoto();
}

Note1: This callback is for pretty photo and for other blugins are like this one.
Note2: Add this callback to On slide change start in Slider Callback.