avdbos

Thanks, I found the help button, not sure why I overlooked it. I’ve send the Account ID. Please let me know if you need anything else. Thanks again for your help, I really appreciate this!

Thanks for getting back on this. Which account ID are you referring to?
I had a look at the Stripe plugin settings but didn’t see a support button.

Yes, we are confused ourselves on how this might have happened. Thanks for the explanation about the functionality of the Stripe plugin! We will need to dig further into this matter with the Woocommerce Subscription plugin developer I guess.

This is feedback I received from a woo expert. Any ideas on this?

Anita You mentioned the client changes the credit card in Apple Pay. Was that card actually charged? Did you receive the payment? (Yes we did)
If yes, then it sounds like a bug; an anticipated scenario. Most likely the issue stems from Stripe.. the reply it sends to WC Subscription is of a new successful transaction.

Dear Mr Clayton, there was no new subscription created, I checked the subscriptions.
For what I understand a customer can pay for their failed order from their My Account area > Subscriptions > click the pay button.

“Clicking the Pay button in the subscription actions or order actions will direct the customer through a normal WooCommerce checkout process to pay for the subscription’s renewal. Once payment is completed for the renewal order, the subscription will be reactivated.” as per the woocommerce document.

This is what is done. No new subscription was created.
When I click the payment retry link from the email sent by Woocommerce it brings me to the same page.

Thank you Mr Clayton. So, I activated Amex and the client manually renewed the subscription on Friday with a new Amex card, ending on different numbers.(the Amex card is linked and used through Apple Pay) Now that triggered some actions;

1) It generated a new order number, in processing status instead of using the current order pending payment
2) It didn’t update the old card connected to the subscription though, which should be the case according to this document – I see Stripe should be able to do recurring payment method change (https://docs.woocommerce.com/document/subscriptions/customers-view/)
3) The subscription didn’t change to active but is still on hold
4) the original order linked to this subscription didn’t change to failed but is still pending payment, as the credit card linked to this subscription wasn’t updated.

Do you have any idea what might have caused this, and how to prevent this in future?

Thank you,
Anita

• This reply was modified 3 years, 3 months ago by avdbos.

Dear mr Clayton, thank you for getting back to me. The order stays in Pending payment but we received 2 ‘Automatic renewal order failed’ emails (Yesterday and day before yesterday).
From the start American Express was not accepted but nevertheless the first payment was done through Apple Pay with Amex, so not sure if this could be the reason of the failed payment.
Another subscription renewal with Apple Pay came through this afternoon, which was linked to visa.

Would it be possible please to remove or hide the website link on the initial post I made?

Ah okay, thanks for clarifying and your help!

Thanks for your help. I have the Site reviews for woocommerce already installed but somehow the extra choices for Woocommerce are not showing. The Elementor rating summary widget is not picking up the assigned_posts=”post_id” and show the same on any product. The code shared does the same, even when I add the assigned_posts=”post_id” to the shortcode [glsr_summary assigned_posts=”post_id”] . It is such a shame it is not working as we love the plugin and the way it shows the reviews ??

Well, unfortunately that is also not working… this is freakin frustrating ??

I forgot to mention that my website is built with Elementor Pro Theme builder and ACF custom fields

Hi @erickesgm I am curious if you found a solution for this? how did you end up integrating woocommerce with Lalamove?

With the Astra logo I mean the company logo which is added in the Astra customizer.