Mike

Good morning, i have tried everything and issues persist. Here is a video showing difference between staging site vs production site (highlighting the different behavior in each with zip code field: https://go.screenpal.com/watch/cTVVbXneY41

Any ideas????

Im not sure if this is helpful, but I did inspect the page (specifically the zip code field that does not display). Here is the html code:

<div class=”sq-input-wrapper postal-input-wrapper”><input autocomplete=”postal-code” autocapitalize=”none” autocorrect=”off” spellcheck=”false” aria-required=”true” aria-invalid=”true” placeholder=”ZIP” tabindex=”4″ id=”postalCode” type=”tel” disabled=”true”><div id=”postalCode-background-text” class=”sq-background-text”></div><label id=”postalCode-label” for=”postalCode”>ZIP</label>

            </div>

<label id=”postalCode-label” for=”postalCode”>ZIP</label>

<script src=”https://cdnjs.cloudflare.com/ajax/libs/jquery/3.7.1/jquery.min.js&#8221; integrity=”sha512-v2CJ7UaYy4JwqLDIrZUI/4hqeoQieOmAZNXBeQyjo21dadnwR+8ZaIJVT8EE2iyI61OV8e6M8PP2/4hpQINQ/g==” crossorigin=”anonymous” referrerpolicy=”no-referrer”></script>

Thank you Zubair, i’ll report back after testing. I appreciate it.

Thank you so much for your very detailed response. I believe i will need to test this on my production site (again, as i cant replicate the issue on my staging site). And in this case, i will need to wait until this weekend (i will do testing early in morning before we get a lot of traffic). Then ill report back.

Thank you! And happy new year!

Thanks for the reply. I have just set up a new staging site where all the features match my current site: https://www.staging4.avalongolf.co

Although in my tests. the zip code field now dispalys. Do you think this has something do do with the WooCommerce template override? (and can you be more specific on this? Are you referring to the styling of the checkout (if so we are using Shopify style checkout plugin from WooLentor (although this is live on both staging and the production site).

As far as WP-Rocket – Checkout is automatically excluded from WP Rocket Cache. So i believe it MIGHT have something to do with the JavaScript or CSS minification (both are enabled). We are able to exclude JavaScript or .css files from the minification. What would be the path to the Square payment plugin (so i can exclude this)? (sorry if thats a silly question, im not very technical)

Or if easier, you can download the system status report for the staging site at: https://file.io/cCL4O5z49epp

Thank you so much! I will gladly share both. The original support ticket includes the system status report for the Live Site.

For the staging site, here is the system status report:

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Please let me know if you need anything else. Thank you!

Thanks so much for the reply Reynier, I do appreciate it.

For some reason the zip code field is now displaying on the staging site (im wondering if this is because ive disabled WP-Rocket?). I cannot replicate there any more however i tried to re-enable on my site and upon my test, the zip code field still isnt displaying (and ive had to disable the square checkout option again as a result (its a live working site).

I will mention that i have tried to clear site and browser cache’s multiple times (as well as cloudflare cache) and it did not fix the issue. So i can confirm its not a cache issue. Per the above comment, im wondering if its a WP-Rocket issue? Have you seen this before (i believe WP Rocket is a pretty common plugin) and if so, is there any suggested settings for the Woocommerce Square plugin?

As far as screen capture, sorry if it didnt attach in my previous message. Please see the screen capture here: https://snipboard.io/29tLnh.jpg (and even after entering card number, expiration, CVV – the zip code field still does not appear (maybe its something to do with the formatting of the credit card field area being cut off (formatting shows a bit different in the staging site). Im really at a loss here and hoping to get this figured out so i can revert back to using square for credit card processing.

Any info/suggestions is greatly appreciated. Thank you!

Pardon me for the VERY SLOW reply. I had thought i sent a reply on the 23rd however am not seeing it posted above. My apologies.

The page in the billing/shipping address zip code area displays correctly. However it does not display in the credit card form area (although i believe this used to).

Also, for the current site, ive had to revert back to paypal credit card processing. You can view our staging site which has the square checkout still implemented: https://www.staging2.avalongolf.co/

Steps for testing
1. add product to cart: https://www.staging2.avalongolf.co/product/performance-no-show-golf-socks-gray/
2. Proceed to checkout: https://www.staging2.avalongolf.co/checkout/
Here you will see the square checkout area (which is failing during checkout). Again, im not 100% sure why its failing, however was reported by a lot of customers trying to checkout. One customer mentioned was an issue with zip/postal code field not showing (which in my tests, it did not show either). And MAYBE, as a result, transactions fail when click Place order button.

Screen capture:

Sounds great, thank you very much!

I appreciate it. thank you very much!

That sounds great. thank you!

Thank you! I have just set up a staging site and sent over credentials via live chat on your site. I look forward to getting things resolved. Thank you for your dedication and efforts!

That is excellent news, thank you guys! I will await to hear back from you when the new version is released.

ok i have deactivated, then reactivated. Some pages it displays (ex. working on this page now: https://www.avalongolf.co/product/performance-golf-joggers-ii-black/

but not working on this page: https://www.avalongolf.co/product/tour-lite-rope-golf-hat-in-blue/ (reviews not actually even displaying).

I believe there is some bigger, underlying issue. Please help!

Thank you! I appreciate your help and effort and look forward to hearing back.