ausyed

Hello @marcosom ??

Glad, it has started working!
Yes, you can only work on the section to make it a Popup and it is not for Module. Whenever, you use it in module, it will stop functioning.

Regards,
Syed

Hello @marcosom,

Can you please share the screen captures as of how you are setting that up? I am sure, we are missing a step here. Also, please share the website URL.

Regards,
Syed

Hello @fbel,

Apologize for the inconvenience!
I have noticed that you have a div with the ID ‘showreel’, you need to change the div ID or the Popup ID to call it. Let me know, if it works.

Regards,
Syed

Hello @tiaancs,

Apologize for the inconvenience!

I can suggest you a Jquery code, hope it will work ??

You can use JS to catch a click on a link in your popup and trigger a close action, ex:

jQuery( document ).ready(function($){
$(document).on(‘click’,’.elementor-location-popup a’, function(event){
elementorProFrontend.modules.popup.closePopup( {}, event);
})
});

Now bear in mind that this example is very generic and will close any popup on an anchor click, so you might want to adjust the selector (‘.elementor-location-popup a’) to something more specific.

Regards,
Syed

Hello @tungpham42 ??

Glad things worked out! Please feel free to get back to us, in-case of any query.

Regards,
Syed

Hello @tungpham42,

Apologies for all the inconvenience you had with our plugin.

I can see two errors, but they are not related at all to our plugins:

The first one seems to be caused by some Divi setting (“Cannot read property ‘concat’ of undefined”).
The second error is from the sitepress-multilingual (or “WPML”) plugin.

When looking closer, you can see that the website loads 2 different versions of jQuery. The first version is the official WordPress version (jQuery 1.12.4, which was released in 2016 but is the one that WordPress still uses today).
Somewhere later in the code another script loads jQuery 3.5.1 (much younger version, from May 2020)

I assume that both errors are related to that duplicate jQuery script, because both Divi and WPML are designed to use the WP version of jQuery. Also, the second error is obvious: As you see in the network log, the jquery.cookie function is loaded into the original jQuery library, but then jquery 3.5.1 overwrites that library and removes jquery.cookie function again.

Please get back to me, if you have any other questions.

Regards,
Syed

Hello @atai,

I am sorry for the trouble you have with our plugin. I did try to reproduce the error on my site but couldn’t do so.

Could you add some more details on that issue?

– What is the URL of the website?
– What browser and operating system do you use?
– Where do I need to click to see the Popup?

Feel free to ping me in Live Chat, I’m usually available between 2 pm – 6 pm UTC.

Regards,
Syed

Hello @tatu89,

I am really sorry for all the inconvenience caused. Allow me to escalate the issue to our Tech Lead – Philipp.

Regards,
Syed

Hello @tatu89,

I am sorry for a delayed response. I think you are looking to have the background not blurry when Popups opens. Unfortunately, non-blurry background is something that’s not fully working yet when a Popup is triggered. However, we’ve added that to the feature roadmap for the future.

Feel free to ping me in Live Chat, I’m usually available between 2 pm – 6 pm UTC.

Regards,
Syed

Hello @myriemz,

I am sorry for all the inconvenience you faced with our Plugin. Could you add some more details on that issue?

– What is the URL of the website?
– What browser and operating system do you use?
– Where do I need to click to see the Popup?

Feel free to ping me in Live Chat, I’m usually available between 2 pm – 6 pm UTC.

Regards,
Syed

Hello @winstart,

I am really sorry for all the problems you have faced. I am not sure if I fully understand your problem. Do you want to display the success message after the form is filled?

Regards,
Syed from divimode.com

Hello James,

Apologize for delayed response. Since a lot of problems have been addressed in our last update. Please confirm if you are still facing the problem.

Regards,
Syed from divimode.com

Hi @epetroka:)

We are just closing old support tickets, and it took us long to respond.
Would you please confirm, if the problem still exists? Please let us know if you need help..

Regards,
Syed from divimode.com

Hello @websitesandbeyond ??

Thanks for the awesome feedback.
Please feel free to get back to us, if you have any questions.

Regards,
Syed from divimode.com

Hello @polarracing,

Glad it has solved the problem ??
Please feel free to get back to us, in-case of any problem.

Regards,
Syed from divimode.com