Asmi Patel

Closing this ticket as the issue is resolved.
( Cause: Headers were missing in the csv file eg. First Name, Email )

Thank You !

Hi there,

Is the issue resolved ? Let us know the update.

Thank You!

Hi there,

Any updates if the issue is resolved or not ?

Hello,

Can you clear the cache and try subscribing again? This should work.
Also, if this works you can set the cache timeout/expiry to around 3hrs through the cache plugin you are using so that you do not have clear the cache manually again.

Thank You !

Hello,

We do support csv file with UTF-8 encoding. Can you share the sample csv with us through some link (eg. Drive) if possible. You can also mention about this on our support. Once we sent an acknowledgement, you can attach the file in the reply.

Thank You !

Hello,

You will find all the contacts added into Email Subscribers in these two tables:
1. {wp_prefix}_ig_contacts
2. {wp_prefix}_ig_lists_contacts

Thank You !

Hello,

Are you using any caching plugin?
If so, can you try clearing your cache and see if that resolves the issue.

Thank You !

Hello Megan,

Aren’t you able to see an option to update the plugin in the Plugins section ?
Please contact us here if you cannot find it.

Hi,

Please contact us here if you face this issue again since we might need temporary access.

Hello,

I am sorry but I cannot find any ES form on your website. One form I can see is of WPForms. Can you share the link of the page where you have embedded the form?

Hello,

Can you please check if the reports are being generated (Go to Reports section) and also check if the WP Cron is enabled or not ? You can install some plugin like WP-Cron Status Checker, and then you can go to your WordPress Dashboard to check the status.
Do let us know about this.

Thank You !

Hello,

Thank you for taking out the time and writing it down to us. We really appreciate your efforts in checking out the code as well.
And I would like to inform that we have fixed this issue and it will be incorporated in the next release of Email Subscribers.

Thank You !

Hello Megan,

Thank you for showing your interest in using our plugins. Please find my response to your queries as below:

>How can we disable that ad message?
A. We will be adding an option in our plugin settings which will allow the users to enable/disable the message in the next release of Email Subscribers.

>Where can we find more information about new features for both Icegram and ES
A. You can find the list of changes in the Changelog that comes under the Development section of the plugin in the www.remarpro.com itself.

Let us know if you have any further queries.
Thank You!

Hello,

We have released a new version for Icegram Engage (1.9.1) with the WordPress 5.5 compatibility issue fixed. Please upgrade to the latest version and check. Let us know if you have any queries.

Thank You !

Hello Joel,

We are sorry for the inconvenience caused to you. We have released the free version of Icegram today. This issue is related to the Icegram Engage (Premium Plan). We have fixed the issue for this as well and are planning to release it within 2-3 days. We will notify you once we release it.

Thank You !