Ashwini Wakchaure

Hello,

Your suggestion(Allow rich text editor for guest as well as register user) has been implemented in latest version of SupportCandy (2.1.0). Please update plugin with latest version and you will get feature which you have suggested to us. To set texteditor setting, please go to Dashboard > Support > Settings > TinyMCE > Allow rich text editor.

Hi,
Please use below custom css in your theme’s customize setting. For this please go to Dashboard > Appearance > Customize > Custom CSS > insert below custom css.

.bootstrap-iso .row{
display:block!important;
}

.bootstrap-iso ul{
z-index: 1000000!important;
}

Hi,
It was conflict with other plugin. Please deactivate plugins one by one and check if the issue exists.

If the issue stops after disabling a plugin, the conflict is there. Let us know how you go.

If it do not resolve issue, please create ticket on our site.

Hi,
Can you please confirm below setting-
Support Plus > General > General Settings > close status > Select status which you want to apply for close ticket.
Please let us know how you go!

Hi,
Can you please create ticket on our support page to further debug on issue?

Hi,
Can you please create ticket on our support page?

Hi,

If you are using theme integration setting it may be conflicting with your theme or another plugin.To identify this, please deactivate plugins one by one and check if the issue exists. If the issue stops after disabling a plugin, the conflict is there. Let us know how you go.

Hi,
It is a known issue and will be fixed in next version of SP.

Hi,

If you are using theme integration setting it may be conflicting with your theme or another plugin.

To identify this, please deactivate plugins one by one and check if the issue exists.

If the issue stops after disabling a plugin, the conflict is there. Let us know how you go.

You can also use our Stand-Alone interface for your support page. In version series 9x you can choose to Integrate or have Stand-Alone interface for your support page. In the Support Plus > General Settings > Theme Integration > Select No.

Hi,
It is very unusual issue. Have you completed upgrade process? Can you please create ticket here to check this issue on your site?

Hi,
It is possible throungh our paid woocommerce add-on.
For more information regarding woocommerce add-on please follow below link.
https://www.wpsupportplus.com/woocommerce/

For this please goto->Support Plus->Settings->Custom css and add custom css. please refer below example-
To change the font of table header add following custom css
#tblFontEndTickets th {
font-family: “Times New Roman”, Times, serif !important;

Regards,
Ashwini Wakchaure
Team, WP Support Plus}