Ashok Dudhat

Dear @gujingc,

Thank you for your interest in plugin.

Yes, You are right that plugin had great reviews etc and There is not any problem with plugin and support from our side.

One of the user after purchasing add ons and asking simply for the refund and as per our policy we do not have refund policy and this user also lost the paypal case and try to screw here and other side we have promotion policy of the discount based on reviews same like other plugin authors and that not fit in WP guidelines and also we did not know about this policy of the WP. So this user taken this point as center and report to them about this and so it is hard to filter for them out of 80 reviews which reviews were based on discounts. So far used 8 discount coupons for the reviews so other all reviews were without discount but WP decided to clear all the reviews and also we removed this discount based review policy too.

We respect to WP guidelines and rules and we take it positive way from here and start from begin and we strict to our refund policy so it will not mis use of the product in future so all safe and clear for all the users.

This informations are transparent and anyone can ask to any moderate or us if they have questions and we believe in transparent and true things about product.

if anyone has questions or problem then please ask for any support, anytime, our team will surely give answer within 24 hours and solve your problem.

I hope that everyone can understand and thank you so much for support.

Dear Andrew,@anevins

Let us tell you fact that.

We have clearly mentioned each in every page that we do not have refund policy because of the mis use of the product and we are serious with our business and you can check our customer support is first priority and we have solved all thread in forum and we have kept 24 hours live chat too. After purchasing, whatever she has problem or issues we have solved it and also we have talked with her on phone. After sometime she told us, they do not want to use add ons and we have asked what is problem and she said that we have problem etc but then again we have asked if you have problem then please report us and we can solve it but she failed.

Here Paypal case also goes in our favour because she trying to use free addon after purchasing and use a trick and finally she lost case so that way she is trying to screw here.

[ SNIP! ]

• This reply was modified 6 years, 6 months ago by Ashok Dudhat.
• This reply was modified 6 years, 6 months ago by Ashok Dudhat.
• This reply was modified 6 years, 6 months ago by Andrew Nevins.
• This reply was modified 6 years, 6 months ago by Jan Dembowski. Reason: Removed correspondence. See below

Can you please contact us via our contact form or please share your site url so we can try to help you.

It is really sad that without did not try from our help, you have just written a review. I can suggest that please give us more information via our contact form and our team will help you to solve it.

Can you please contact us via our contact form or please share your site url so we can try to help you.

It is really sad that without did not try from our help, you have just written a review. I can suggest that please give us more information via our contact form and our team will help you to solve it.

Yes,

you can set time format based on your need from admin settings.

for single listing view and summary view,

https://www.wp-eventmanager.com/documentation/single-event-listing/

https://www.wp-eventmanager.com/documentation/the-event-summary/

Hope this will help you.

Hi,

You can achieve it by doing an override template. Please have look it here.

https://www.wp-eventmanager.com/documentation/template-files-override/

Thank you.

Hi,

Google May is not include in free version. you need have separate add on.

if you have already purchsed add on and have problem then please post at add on support forum.

Thank you.

Hi,

you can enabe the option from admin panel and it will show expired event.

Just go to Event Listings -> Settings -> Event Listings

Hide expired listing content in single event listing (singular)
If enabled, the content within expired listings will be hidden. Otherwise, expired listings will be displayed as normal (without the event registration area).

It will fix your problem.

• This reply was modified 6 years, 8 months ago by Ashok Dudhat.

Hi,

Can you please tell me, you are talking about posting event from frontend side or backend side.. Both editors are same for event description and organizer descriptoin. .if it works for event description then i am sure it must work for organizer description.

Can you please give us more details so we can help you.

Hi John,

Thank you for providing me details. I have checked your site organizer sidebar is showing properly on your event. If you don’t want to add organizer logo then its fine. It will work without organizer logo.

For event main banner showing broken image because you have removed the event banner field from the field editor. Event title ,event description and event banner is required field. If you want to remove the banner field then you need to override the template file and remove the event banner from the template.

Please check this documentation for the template override https://www.wp-eventmanager.com/template-files-override/

Let me know if you have any issue.
Thank you.

Hi,

you have inserted when you have posted event form ? if yes then please check first backend side (admin panel), if there show logo then it will must show logo at frontend. if you can not see logo at backend side then logo has not submitted yet so you can insert logo and then it will show sure ??

if it will not help then please let us know.

Regards

Hi @lucianacristea,

Can you please send us all the translation issues via our contact form ? so it can help us.

https://www.wp-eventmanager.com/contact/

Regards

Plugin Questions:

1. Can we allow the event listings template to show more information initially (ex. Category, description, etc.?

==>Yes, please override template and you can achieve it. you can override template from here.https://www.wp-eventmanager.com/documentation/template-files-override/

?
2. Also on the event page, why does it let the user adjust the price for the tickets. It doesn’t go lower than what I set but it allows them to go up. I don’t like that, it should be a set price.

==>You can override timplate and you can change the look.

3. Is there a list of available shortcodes for us to use and implement throughout the website?

==> please check shortcodes, at shortcodes section here https://www.wp-eventmanager.com/documentation/.

4. Is there a way to integrate a payment processor so that I can charge event organizers a percentage of their ticket sales as well?

==> Yes, with our add-ons possible, Registrations, Sell Tickets.

5. Is there any way to send registered users their ticket like Eventbrite does to the email?

==> Yes, you need Registrations, addon and you need to customize for mail sending.

For paid addon related question please contact us or use chat https://www.wp-eventmanager.com/

Thank you.

Hi,

If you can specify more details then we can guide you what is problem. Normally events show in any pages. Please check shortcode and also the following document.

https://www.wp-eventmanager.com/documentation/events-dont-display-reset-pressed/
https://www.wp-eventmanager.com/documentation/dealing-problematic-themes/

even if you have problem then let us know.

Thank you.

Hi,

Can you please follow the below tutorial.

https://www.wp-eventmanager.com/documentation/translating-wp-event-manager/

Missing string, we will add in new release but for your workout you can add in your .po file.

Please let me know if you need still any help.