Ashok Dudhat

Hi @digitalcanvas,

Sorry for the inconvenience caused to you. We would like to help you with this issue.

Few quick questions :

1. Have you made any changes in field editor?
2. Which theme you are using? Are there any JS errors in your console?

On each an every theme design is different so from the plugin side, we can’t provide a guarantee of all the CSS. If there is any issue from our plugin side for sure we will help with that too.

If you are not sure about theme or plugin conflict please create a support ticket here our team will fix for you https://support.wp-eventmanager.com/

Writing a review isn’t solve your issue if you create a ticket in support, our team will help you with that and solve it.

Customer support is our first priority.

Regards
WP Event Manager

@peexy,

Thank you for your support ??

Have a nice day.

Hi @peexy,

Thank you much for your details and help. We have released the new version 2.6 now you can update your plugin and it will fix your issue.

If you like our plugin & support then can you please write a review. It will help us and as well as other.

Thank you ??

Hi @lucianacristea,

Yes, it is two format 12-h and 24-h.based on your country settings, you can set from admin panel and it will reflect to frontend.

after saving from admin panel, then please go to your event (edit event or post new ) and check it will work or not.

Even if not work then please contact to us via our contact us page with details of your site and our team will check your site and fix for you.

Your review will really help us to grow and support to the community.

I hope that it will help you.

HI @lucianacristea,

If you are facing issue with a start date or end date then you can just update setting in event listing -> settings -> event submission

Make date format empty or apply proper date format then it will fix your issue.

Hi Laurent (@peexy),

we have not released a new version for this minor bug so we have pushed to the same version so you can delete old one and download from here, www.remarpro.com or from the admin panel, there you can search wp event manager etc.

Please let me know if you need any further help.

thanks

@peexy,

you have deleted old version and download fresh ?

if not then please do it and let me know.

Thanks

Hi @peexy,

The team has fixed issue in the same version so please download again the same version.

Your review will help us for growth ??

Thank you.

@peexy,

Sure, Thank you.

As I have seen that you are a french editor so can you please check and approve pending strings?

Thanks

Hi @blacklotus1927,

Do not worry and you have not lost anything. Our team will fix it and explain to you for the next step so can you please contact us via our contact form because it is a paid addon.

Also, they will fix the relative time selection problem too.

Please contact here with more details.: https://www.wp-eventmanager.com/contact/

Thank

Hi, @peexy

Thank for notice and our team will check it and they will fix it tomorrow.

Please let us know if you face other problems.

Hi @aishakshetri,

You can set a time interval by overriding templates to your theme side.

You can override the following template :

templates/event-time.php

For more information about the overriding template, you can find from here, https://www.wp-eventmanager.com/documentation/template-files-override/.

I hope that it will help you and if you have a problem then please let us know.

Thank you

Appreciated and Thank you ??

@gujingc,

Thank you so much for your appreciation ??

Yes sure, anytime if you have a problem then you can contact us and our team will ready to help you.

Customer support is always our first priority.

Thank you.

@gujingc

We do not know exactly reason but we can consider the followings.

Like User is not wordpress developer and even user do not know basic settings of the plugin, like field editor and user want to do customisation based on his own need and he expect that custom development can also provide by team. he never checked the plugin features and he wants like all the things done as magic after installing plugin etc.

Even our support team fixed user design problems which are not related to plugin support and after all our support and explanation, user not able to handle own things and simply start to ask refund but this is not valid business case. if plugin is not working as we have describe or we are unable to fix problem of the plugin then it is valid reason but this was not case here.

I hope that you have got answer of your questions in manner.

please do not hesitate if you have any doubt or questions.

Thank you