arthurrjw

No worries! Just thought I’d bring it up in case it was a minor oversight.

Seemed weird that the “On-hold Renewal Order” email is in there but not the completed variant.

Thanks for a great plugin and quick reply!

Best, A

Amazing – this appears to have fixed it.

I was using the “WooCommerce Google Ads Conversion Tracking” plugin by Wolf+B?r Agency – legacy installation I hadn’t switched over after moving to GTM.

Fix worked. Thank you for the quick and helpful feedback. ??

Best, A

P.s., Not sure if this was also CroMisho’s problem.

Amazing – this appears to have fixed it.

I was using the “WooCommerce Google Ads Conversion Tracking” plugin by Wolf+B?r Agency – legacy installation I hadn’t switched over after moving to GTM.

Fix worked. Thank you for the quick and helpful feedback. ??

Best, A

Cool – and just to be super specific (with a bit more digging), it appears that the problem is that datalayer is being pushed as a message only AFTER the pageview tag is firing:

See: https://paste.pics/0732a6079bec25b51c2162e4b83719cb

Any idea how I can fix this?

Ok – the plot thickens.

So, I now have an issue where visitor variables are NOT being passed to my initial page view tag but are being passed to all subsequent tags.

See screenshots below:

Not working on Page View: https://paste.pics/f3271f77228dea8892d6663d6410c91a
Working on DOM: https://paste.pics/5b0ebb5ab4fb1c03ad182fd39692d4cc

This means I’m not able to exclude the initial page view tag from firing based on visitorLoginState or visitorType variable (but I am able to exclude later tags using that data once it has loaded).

Any ideas how to fix this Thomas? I’d like to be able to exclude administrator page views from all my analytics data.

Thank you!

N.B., I make live edits to my site and saw a big uptick in direct traffic starting November 7th so that could give a clue as to when the issue started.

P.s., My enhanced e-commerce tracking via GTM4WP also stopped working around this time (battling with that as well) – not sure if it’s linked?

• This reply was modified 5 years ago by arthurrjw.
• This reply was modified 5 years ago by arthurrjw.
• This reply was modified 5 years ago by arthurrjw.

UPDATE: Found the culprit. For some reason the boxes in Settings > Basic Data > Visitors had been unticked so the plugin wasn’t passing logged in status and user role to the data layer.

I hadn’t needed (/don’t remember) having to activate these previously.

Could this have been part of a recent update that either deactivated them accidentally or created the need to tick those boxes (or fixed an issue where the plugin was passing user data to the data layer regardless of whether they were checked or not)?

In any case. I’m now getting the right variables and am able to exclude users in GTM accordingly.

Hope that helps! A

• This reply was modified 5 years ago by arthurrjw.
• This reply was modified 5 years ago by arthurrjw.

Hi there – I’m also having this issue.

It was working fine and then around the same time as CroMisho my visitorLoginState variable and visitorType variables have stopped working.

On GTM preview I’m seeing: logged-out and undefined (respectively) despite being logged in as an administrator.

This is causing a major upset in my data, please can we get this fixed ASAP?

Thanks, Arthur

N.B., I’m using WPEngine and WP Rocket (so totally different cacheing setup to CroMisho which would seem to make that an unlikely culprit).

There’s also the fact that this was working perfectly and has only recently stopped working which could point to some kind of plugin update issue.

• This reply was modified 5 years ago by arthurrjw. Reason: More detail on cacheing (see P.s.,)