arpitkr

I can confirm that. I have paid version, and 2.3 crashes the mobile single product page

Check this page ( this is a staging environment ) :- https://www.invitekaro.com/gifts/product/gift-for-wife-bday/

I have opened a ticket just now on radius theme website 60733

Hi Rashid, I never received an email with ticket id. But I just check my spam, and there is a correspondence from your team.

“Hi Arpit.kumar,

?Video feature available on PRO version, you can check this documentation:?https://www.radiustheme.com/docs/variation-gallery/add-images-videos-in-product/add-video/“

I think the team misunderstood what I was saying. As stated above, the plugin restricts & overrides theme’s video playback capabilities.

I have the title for the ticket raised “Plugin conflicts with theme Product Video, Bug Report”. That would probably help in tracking down the details?

If it doesn’t, please ping me. Will create a new ticker with login details

Done

Hi Team, I had reached out to Meta Ads team too. They helped me out with a couple of things and it seems to be working. Please feel free to close this ticket

thanks @luckynasan , the work around works. I will surely be contacting with bold-builder devs about this

Done

Hi @vmarko , the issue is resolved now. Apparently, slider revolution maintains a cache of its own. Once I cleared it, all the errors went away.

Hi @vmarko , so the issue is fixed on the staging site, but somehow the same fix isn’t working on live site. Let me give you details of what was found ,and what was done
Link to stating environment (working): https://staging.invitekaro.com/2022/04/26/basic-invite/
Link to production environment ( broken): https://www.invitekaro.com/2022/04/26/basic-invite/

1. After disabling AO, and CDN for slider revolution, we were still getting the following error.
THREE.WebGLState: – SecurityError: The operation is insecure. — three.min.js:5
2. On Further investigation, is was found that WebGL has issues with cross domain image access. (https://webglfundamentals.org/webgl/lessons/webgl-cors-permission.html)
3. Hence, temporarily, I disabled CDN for Media library, and everything started working as expected.
3. We discovered that, Slider Revolution provides an option to configure CORS permissions for images within the modules. (https://www.sliderrevolution.com/faq/cors)
4. We set CORS for images to “Anonymous” in slider revolution, re-enabled CDN for Media Library, and everything seems to be working as expected. You may check the Link https://staging.invitekaro.com/2022/04/26/basic-invite/
5. Now we went ahead, and replicated everything on Production from staging, step by step. W3 total cache on production is now an exact replica of staging. However, we are getting CORS error in production. (You may check console logs: https://www.invitekaro.com/2022/04/26/basic-invite/)
6. Both production and staging use different Azure CDN endpoints, and both have rules enabled on Azure to add CORS to header for source domain.

Other then purging the complete CDN, I have done almost everything else. But the issue on production persists.
Additionally, in networks tab on production, I can see an image being referenced to twice, as opposed to once in staging environment. One instance of the image has CORS issue, the other one doesn’t.

Is there something I am missing?

• This reply was modified 2 years, 6 months ago by arpitkr.

Hi @vmarko , from what I have provided, yes it does seem like an AO issue.

Infact its not. I am trying to get a staging environment setup in cloud. If you can give me a couple of days, I will be able to provide much better debug-able environment.

Thanks for your time and patience.

My bad, the errors appear when you tap on “Start Invitation” button. Those errors are still present.( I have disabled the pre loader for now so that its easier for you to get there)

As this is a production system, I had to minify the files. Those errors would now show scripts as autoptmize file rather then the actual three.min.js. If you would like, I can replicate this behavior on staging ( with minification turned off).

Unfortunately no

@luckynasan , I do understand that. However, none of the media I added since yesterday was large per say.

I can assure you I have done everything I could to find any local conflicts possible, I just didn’t find any atall.

I uninstalled web stories yesterday and installed make stories, a 3rd party plugin which helps create web stories

I can assure you that it works like a charm. Loads the media library in less then 2 seconds.

At this point, make stories will serve the purpose just fine, but I am now extremly curious to understand what may be causing this issue with web stories plugin

• This reply was modified 2 years, 8 months ago by arpitkr.

@adamdunnage , I did reduce size and it did make some improvements. However, I had to add about 100 images and 20 videos to Library today.

Post this, the web story is literally crawling. I cannot even open the editor. Neither can media library be loaded with stories plugin enabled.

As a matter of fact, I am getting a gateway timeout when trying to open the editor

• This reply was modified 2 years, 8 months ago by arpitkr.

@adamdunnage , I removed them from staging and it seems there is improvement with load speeds

unfortunately I cannot remove those from production, so trying to resize and see if they have any impact on the speed. Below are links to a few of them

https://www.invitekaro.com/wp-content/uploads/2022/02/BaaratCard.png
https://www.invitekaro.com/wp-content/uploads/2022/02/BlackRingceremony.png
https://www.invitekaro.com/wp-content/uploads/2022/02/Blooming-Colours.png
https://www.invitekaro.com/wp-content/uploads/2022/02/Blue-Caricature.png
https://www.invitekaro.com/wp-content/uploads/2022/02/Caricature-Nancy.png
https://www.invitekaro.com/wp-content/uploads/2022/02/CaricatureCard.png
https://www.invitekaro.com/wp-content/uploads/2022/02/CityWedding.png
https://www.invitekaro.com/wp-content/uploads/2022/02/Divine-Garden.png
https://www.invitekaro.com/wp-content/uploads/2022/02/earpircing-card.png
https://www.invitekaro.com/wp-content/uploads/2022/02/floral-theme-card.png
https://www.invitekaro.com/wp-content/uploads/2022/02/FullUGC.png
https://www.invitekaro.com/wp-content/uploads/2022/02/Goldentextcard.png
https://www.invitekaro.com/wp-content/uploads/2022/02/Harjot.png
https://www.invitekaro.com/wp-content/uploads/2022/02/Kalire.png
https://www.invitekaro.com/wp-content/uploads/2019/10/2616398eaa72270b9f4ccca27ffb335c.png
https://www.invitekaro.com/wp-content/uploads/2019/10/image_processing20191110-7219-13linqt.png
https://www.invitekaro.com/wp-content/uploads/2019/10/learn-v2.jpg
https://www.invitekaro.com/wp-content/uploads/2019/10/image_processing20200109-18945-qpg2vi.png

Hi @luckynasan , so I did spent time yesterday and today to troubleshoot the issue. There doesn’t seem to be any issues with any plugins. Let me write down my findings

1) I used Health Check & Troubleshooting plugin both on staging and production environment. Irrespective of which and how many plugins are active ( none or all), the Media Library loads fine.
2) After a bunch of permutations, I was able to deduce the following
2.1) On the WP installation, stories plugin does not like PNGs with relative large file size
2.2) The Library load starts to slowdown as soon as a) Web Stories is enabled b) the Media Library page which is being loaded has a few large “file sized” pngs ( 1 png ~500 KB)

As I mentioned, this doesn’t happen when in troubleshooting mode.