aquainchit

I am already using post smtp plugin and I see the email log.

Actually the email not being generated at all. How Can I fixed it?

I want my customers will get emails when the ticket status will be changed and admin also will be notified.

What to do for getting/ generating email notification on the ticket status changed.

Thank you for your reply.

It is solved now. Actually the email delivery is blocked because of the sender email. I have used a different email in the sender email and it was blocked the all other email delivery from my website. Now it is ok.

Now I am facing another problem. The problem is… I am only getting the email notification for the first time when someone opening a new ticket, but when the ticket status changed customer not getting the notification as the ticket status is changed.

Can you please help me out from this problem?

WordPress language was set to US English from before. But it did not worked.

I think the edit was not correct in this case.
Could you please tell me what kind of areas I should edit in the PO language file?

• This reply was modified 6 years, 5 months ago by aquainchit.

Hello,

I have changed the words “Ticket” to “Quote” and compile it to MO File format and place it in the language folder. But it did not worked. Is there anything else I need to do for the change?

Can you please tell me, exactly which terms I have to edit in the PO file which you given as a link. And how to compile it as a MO file format.

Hello, I read your instruction, but I don’t realize it properly.

Can I change the word “Ticket” using any function?

Or, Give me a easy way so that I can Change the all Words “Ticket” And I want to use Quote in place of Ticket.

• This reply was modified 6 years, 5 months ago by aquainchit.

same problem here,

Communication Error [334] – make sure the Envelope From email is the same account used to create the Client ID.

I have found this(below) on the Awesome Support website.

“E-mail notifications are a key feature of Awesome Support. There is no point in having a support system that doesn’t notify agents when a new ticket is created, or that doesn’t notify users that a new reply is available.

Of course, Awesome Support has a built-in e-mail notification system. The plugin can send out e-mail notifications when a ticket is created, when it is closed, when an agent replies to a ticket, and when a client replies to his/her ticket.

If you don’t need all these notifications, you can disable them. You can also edit the e-mail notification content to your liking.”

As it is the default feature of Awesome support plugin, why I should use the ad-on “Notification” ?

I have found this(below) on the Awesome Support website.

“E-mail notifications are a key feature of Awesome Support. There is no point in having a support system that doesn’t notify agents when a new ticket is created, or that doesn’t notify users that a new reply is available.

Of course, Awesome Support has a built-in e-mail notification system. The plugin can send out e-mail notifications when a ticket is created, when it is closed, when an agent replies to a ticket, and when a client replies to his/her ticket.

If you don’t need all these notifications, you can disable them. You can also edit the e-mail notification content to your liking.”

As it is the default feature of Awesome support plugin, why I should use the ad-on “Notification” ?

I am using English as a language. I just wanted to use “Quote” instead of “Ticket”..

Like “Submit Ticket” will be “Submit Quote”
My Tickets will be My Quotes
All Ticket will be changed to Quote.

• This reply was modified 6 years, 5 months ago by aquainchit.

Hello,

Could you please tell me how to/where to modify the language file?

I don’t want to change the language, I just want to use the word “Quote” instead of “Ticket”

Can you please let me know, how can I change it to “Quote” from “Ticket”

Hello,

Thank you so much for the information.

One more question, I have to buy the “NOTIFICATION” ad-on one time or I have to pay for it every year?

Can you please let me know, how to use the custom status into the tickets?

Hello,

Thank you for your fast reply. Is the NOTIFICATION adons free or paid. Please let me know how can I get it?