M Aqib Khan

Hello @heatherjdesigns

We hope this message finds you well.

Thank you for reaching out to our Support team. We are saddened and concerned that you have to face this issue. Usually 403 error occurs when 2 different email addresses are being used to configure Post SMTP & grant permission.

Kindly ensure that you are following the exact procedure mentioned in our documentation.

If the issue persists feel free to reach out to me. I am here to help!

Warm regards,
Support Team – WP Experts

Hello @thepilot

We hope this message finds you well.

Thank you for reaching out to our Support team. We are saddened and concerned that you have to face this issue. Could you please confirm that, you have the broken email fix enabled?

Sharing your Diagnostic test report will allow us to reproduce a similar environment as yours’s and assist you effectively.

Looking forward to your response & an opportunity to assist you.

Warm regards,
Support Team – WP Experts

Hello?@alexeerma ,

We hope this message finds you well.

Thank you for reaching out to our Support team. We are concerned to hear about the issue you’re facing and sincerely regret any inconvenience caused.

The email you received was sent from our server because issues were detected while delivering your email through your configured email service provider.

The error message seems to be due to missing “To email”, as you have pointed out that this happens with the emails send through a particular plugin, could you please share the name of the plugin? Perhaps sharing the Diagnostic test report will allow us to reproduce a similar environment as yours’s and assist you effectively.

Looking forward to your response & an opportunity to assist you.

Warm regards,
Support Team – WP Experts

Hello?@dja_440 ,

We hope you are doing well.

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts

Hello?@awjensen ,

We hope you are doing well.

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts

Hello @airdrummer

Hope this finds you well.

Thank you for reaching out to us. We have responded to your support ticket. As you are using the Premium version of our plugin, we kindly request that you open a ticket from our official website. We also encourage other Pro users to open a support ticket with us if they encounter any issues with the plugin.

We appreciate your cooperation & understanding.

Thanks and regards,
Support Team – WP Experts

Hello @airdrummer

Hope this finds you well.

Thank you for reaching out to us. We have responded to your support ticket. As you are using the Premium version of our plugin, we kindly request that you open a ticket from our official website. We also encourage other Pro users to open a support ticket with us if they encounter any issues with the plugin.

We appreciate your cooperation & understanding.

Thanks and regards,
Support Team – WP Experts

Hello @airdrummer

Hope this finds you well.

Thank you for reaching out to us. We have responded to your support ticket. As you are using the Premium version of our plugin, we kindly request that you open a ticket from our official website. We also encourage other Pro users to open a support ticket with us if they encounter any issues with the plugin.

We appreciate your cooperation & understanding.

Thanks and regards,
Support Team – WP Experts

Hello?@airdrummer

Hope this finds you well.

Thank you for reaching out to us. We have responded to your support ticket. As you are using the Premium version of our plugin, we kindly request that you open a ticket from our official website. We also encourage other Pro users to open a support ticket with us if they encounter any issues with the plugin.

We appreciate your cooperation & understanding.

Thanks and regards,
Support Team – WP Experts

Hello @sskh ,

We hope this message finds you well.

Thank you for reaching out to our Support team. To help us assist you effectively, could you please provide more details about the issue you’re experiencing with Post SMTP? Any additional information, or even a screencast video demonstrating the problem, would be invaluable in helping us understand and resolve it for you.

We look forward to your response and the opportunity to assist further.

Warm regards,
Support Team – WP Experts

Hello @jamminjames

We hope this message finds you well.

Thank you for reaching out to our Support team. We are concerned to hear about the issue you’re facing and sincerely regret any inconvenience caused.

The email you received was sent from our server because issues were detected while delivering your email through your configured email service provider. Since our automated system was unable to retrieve detailed error information from the service provider, the fields in the notification appeared empty.

Given that this occurs occasionally, we suspect that the issue may be related to sending limits being exhausted. We recommend checking your email provider’s logs to identify any specific errors. Alternatively, you may reach out to your email service provider’s support team, as they have the necessary resources and expertise to investigate further.

If you need any assistance from our side, please don’t hesitate to reach out—we’re here to help!

Warm regards,
Support Team – WP Experts

Hello @dja_440

We hope this message finds you well.

Thank you for reaching out to our Support team. I am saddened that you have to face such issues. While you might consider custom headers to force a plain text part, simply adding headers isn’t enough. Email clients and spam filters expect a properly structured multipart message, and the correct way to achieve this is through PHPMailer. This method ensures that the email is constructed as a multipart/alternative message with both content types included. You can switch to PHP Mailer type by navigating to Post SMTP Settings> Connections> Mailer type.

Let me know your thoughts and feedback on this.

Warm regards,
Support Team – WP Experts

Hello @awjensen ,

We hope this message finds you well.

Thank you for reaching out to our Support team. I’d like to clarify that the free plugin includes the capability to edit files. It also features an icon on the toolbar that allows you to easily edit the selected file. For your reference, I have attached a screencast showcasing this feature.

If you’re experiencing any issues or cannot locate this option, please feel free to reach out with detailed information. I’ll be more than happy to assist you further.

Looking forward to your response.

Warm regards,
Support Team – WP Experts

Hello?@billiardgreg ,

We hope you are doing well.

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts

Hello?@philsimon ,

We hope you are doing well.

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts