AppSol

Hello @raldea89
sorry for the slow replies.

PHP memory limit is 2048M

The api endpoint /wp-json/wp/v2/posts returns data

I would tend to agree with @avblink that this sounds like a caching issue.

The reports have now started to work again, without any changes from me, so I’m assuming this is a server caching issue and will investigate from there.

Thanks for looking into this, I’ll let you know if I come up with anything.

Thanks

@raldea89

No problem, see below.

Response Headers:
============================

XHRGEThttps://adasseast.org.uk/wp-json/download-monitor/v1/user_reports?offset=0&limit=10000
[HTTP/2 200 OK 191ms]

	
GET
	https://adasseast.org.uk/wp-json/download-monitor/v1/user_reports?offset=0&limit=10000
Status
200
OK
VersionHTTP/2
Transferred648 B (2 B size)
Referrer Policystrict-origin-when-cross-origin

    	
    HTTP/2 200 OK

    server: nginx

    date: Fri, 21 Oct 2022 08:47:44 GMT

    content-type: application/json

    vary: Accept-Encoding

    dlm-no-waypoints: true

    x-robots-tag: noindex

    link: <https://adasseast.org.uk/wp-json/>; rel="https://api.w.org/"

    x-content-type-options: nosniff

    access-control-expose-headers: X-WP-Total, X-WP-TotalPages, Link

    access-control-allow-headers: Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type

    expires: Wed, 11 Jan 1984 05:00:00 GMT

    cache-control: no-cache, must-revalidate, max-age=0

    allow: GET

    vary: Origin

    x-fastcgi-cache: BYPASS

    content-encoding: gzip

    X-Firefox-Spdy: h2
    	
    Accept
    	*/*
    Accept-Encoding
    	gzip, deflate, br
    Accept-Language
    	en-GB,en;q=0.5
    Cache-Control
    	no-cache
    Connection
    	keep-alive
    Cookie
    	wordpress_test_cookie=WP%20Cookie%20check; wordpress_logged_in_1fdde3a324ba7b928ab8e0a0b1d51578=k0ay6kofzqzj%7C1666441852%7C5hU2VNogo95opWseabOcv8flw9u7rOdMEfwMFHuRji6%7Cb291f6f2c6e3a3769f5d268cb30285959a1b7fd5d3fa04fcd4fd6d807d77ed79; wp-settings-1=libraryContent%3Dbrowse%26editor%3Dtinymce; wp-settings-time-1=1666269055
    DNT
    	1
    Host
    	adasseast.org.uk
    Pragma
    	no-cache
    Referer
    	https://adasseast.org.uk/wp-admin/edit.php?post_type=dlm_download&page=download-monitor-reports
    Sec-Fetch-Dest
    	empty
    Sec-Fetch-Mode
    	cors
    Sec-Fetch-Site
    	same-origin
    Sec-GPC
    	1
    TE
    	trailers
    User-Agent
    	Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:105.0) Gecko/20100101 Firefox/105.0

================================

Request Headers:
================================

XHRGEThttps://adasseast.org.uk/wp-json/download-monitor/v1/user_reports?offset=0&limit=10000
[HTTP/2 200 OK 191ms]

	
GET
	https://adasseast.org.uk/wp-json/download-monitor/v1/user_reports?offset=0&limit=10000
Status
200
OK
VersionHTTP/2
Transferred648 B (2 B size)
Referrer Policystrict-origin-when-cross-origin

    	
    HTTP/2 200 OK

    server: nginx

    date: Fri, 21 Oct 2022 08:47:44 GMT

    content-type: application/json

    vary: Accept-Encoding

    dlm-no-waypoints: true

    x-robots-tag: noindex

    link: <https://adasseast.org.uk/wp-json/>; rel="https://api.w.org/"

    x-content-type-options: nosniff

    access-control-expose-headers: X-WP-Total, X-WP-TotalPages, Link

    access-control-allow-headers: Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type

    expires: Wed, 11 Jan 1984 05:00:00 GMT

    cache-control: no-cache, must-revalidate, max-age=0

    allow: GET

    vary: Origin

    x-fastcgi-cache: BYPASS

    content-encoding: gzip

    X-Firefox-Spdy: h2
    	
    GET /wp-json/download-monitor/v1/user_reports?offset=0&limit=10000 HTTP/2

    Host: adasseast.org.uk

    User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:105.0) Gecko/20100101 Firefox/105.0

    Accept: */*

    Accept-Language: en-GB,en;q=0.5

    Accept-Encoding: gzip, deflate, br

    Referer: https://adasseast.org.uk/wp-admin/edit.php?post_type=dlm_download&page=download-monitor-reports

    DNT: 1

    Connection: keep-alive

    Cookie: wordpress_test_cookie=WP%20Cookie%20check; wordpress_logged_in_1fdde3a324ba7b928ab8e0a0b1d51578=k0ay6kofzqzj%7C1666441852%7C5hU2VNogo95opWseabOcv8flw9u7rOdMEfwMFHuRji6%7Cb291f6f2c6e3a3769f5d268cb30285959a1b7fd5d3fa04fcd4fd6d807d77ed79; wp-settings-1=libraryContent%3Dbrowse%26editor%3Dtinymce; wp-settings-time-1=1666269055

    Sec-Fetch-Dest: empty

    Sec-Fetch-Mode: cors

    Sec-Fetch-Site: same-origin

    Sec-GPC: 1

    Pragma: no-cache

    Cache-Control: no-cache

    TE: trailers

=================================

Response JSON:
=================================
[]
=================================

Thanks

Hello @raldea89,

thanks for looking into this.

Download_log count: 13382
PHP Memory Limit: -1 (no limit)
PHP Time Limit: 180

The site is on a 3 site container with 2Gb of ram.

Thanks

@raldea89 Release 4.5.92 appears to have resolved the issue with truncated urls. Thanks for your efforts.

@raldea89 Will the update include a fix for the url truncation issue?
Thanks

@raldea89 the path is -content/uploads/...
Yes the downloads for any file added since the update does not work and instead goes into a redirect loop.

Hello @treibalen
No problem if you want to resolve this. To be honest I’ve given up as I couldn’t get past your circular logic of just sending me back to the same answer which didn’t help first time and so certainly didn’t help third or fourth time.
Thanks for trying anyway. The plugin is good, but the mailing platform is almost unworkable.

Hell @treibalen,

Sorry for the delay getting back to you. Could you re-open this topic as it is not resolved?

I have asked the client to look for the email from David but it is not there. I’m not sure why this is, but they definitely did not receive it.

I have managed to set up an alternate mail delivery service to send out the confirmation emails. However, as I cannot access the subscription key for the live site, the fact of subscribers confirming will not be passed onto the Mailpoet account, so will remain in pending state.

I need the subscription key from the live account in order to verify my mailing list in order to get the account state updated from pending. But I cannot do this as I cannot access the subscription key while the account is in a pending state.

Please therefore, can you either change the state such that I can access the key, or send the key to the registered email address?

I am close to the point where I advise the client to move away from Mailpoet, as I have never had this amount of difficulty using Mailgun, etc. I like the plugin, but the process to get authenticated seems prone to difficulties.

Thanks

Hello @bruberries ,

I think I remember the email you sent. It suggested we read the article: https://kb.mailpoet.com/article/269-reconfirm-subscribers-to-your-list

Sorry, it’s a bit tricky as the site emails go to the client, and not to me, so I have to rely on them forwarding over anything relevant.

The problem is the site does not have a sign up form as this is a closed list of members of a local government network, so they don’t want anyone else to sign up. We’re just looking for a way for them to be able to send out notifications of events and updates to technical articles.

If we can find a way to send out the confirmation emails we can get all the network members to follow the link in those then we have them confirm their place in the list. It’s a bit of a nightmare, and I feel like I’m going round in circles.

Any help, much appreciated.

Hello Bruna,

thanks for looking into this. The website is at https://www.adasseast.org.uk/ for which I have set up a subscription, together with another for a staging site on a subdomain.

I’ve added the DNS entries and set up one confirmed email, though this is on another domain – would that affect it?

I’m in the process of setting up a forwarding mailbox for the adasseast.org.uk domain if that helps.

Thanks

Hello,
I’m having issues with the same area of JS since we updated to 4.7.3.
The layout for the events bar (views/modules/bar.php) has altered significantly, and the search filters are now toggled open by default, then clicking on #tribe-bar-collapse-toggle closes the filters then immediately re-opens them.
This did not happen prior to the upgrade, we use skeleton styles and use the supplied template for the search bar.
Even removing all our styles for the search bar does not prevent this behaviour.
Thanks

• This reply was modified 5 years, 10 months ago by AppSol.

Hello Richard,

yes that seems to have sorted it. My fault I forgot the Facebook Page ID was also referenced in the shortcode. I generated a new shortcode using the correct Facebook Page ID and it’s working perfectly now.
Great plugin, well done.
Thanks
Stuart

Hello Edward,

thanks for looking into this.
I tried to re-activate WPeCommerce with all the other plugins de-activated, but again ended with a 500 error. If I look in the log the last Fatal is:

[24-Sep-2015 08:48:54] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 16 bytes) in /var/sites/a/alandart.co.uk/public_html/wp-includes/wp-db.php on line 2125

So you can see I’ve given it plenty of available memory before it ran out. It seems to be an issue with running over the database, which is quite large, it’s a popular site and we’ve been running WPeCommerce for some time.

Before I attempted the update on the live site, I cloned it to a local VM and ran the update there which took a while but went through, this is why I think it is related to the size of the db on the live site and the limitations of the hosting.

I copied the files from the locally updated VM up to the live site, and copied the tables for WPeCommerce up to the live db, but each time I try to activate it I get the 500. Is there any way to stop it running whatever routine it’s running during re-activation as with the tables and files updated it should be good to go?

Thanks
Stuart