appinlet

Hi @jamiej0nk,

Bottom righthand corner:
https://www.appinlet.com/wp-content/uploads/2020/08/Screenshot-2020-08-06-at-11.19.49.png
https://www.appinlet.com/wp-content/uploads/2020/08/Screenshot-2020-08-06-at-11.19.59.png

@nicopotgieter, excellent!

Very glad to assist!

Hi @jamiej0nk,

Thank you for this. The most likely cause is incorrect login details under ‘config’ (or an account config issue on parcel perfect).

Would you be able to double check those settings to be sure? The steps to resolve would be:

1. Re-enter account number, username and password.
2. Save.
3. Confirm other details under settings are selected; especially the “Shop Area / Suburb” field (see this example). If the drop down selection does not work here, it means “The Courier Guy” account details are incorrect or the account itself may not be configured correctly.

@beastkisser125,

In addition, would it be possible to supply the installed version number of “The Courier Guy Shipping for WooCommerce”?

@myhero,

In addition, would you be able to supply installed version of “The Courier Guy Shipping for WooCommerce”?

The 4.2.2 pre-release did have an issue on this field, but it has been addressed under 4.2.3 (just released).

Hi @aaront1976,

Please note this error occurred if the global parcel dimensions were not set.

To fix the error, we have set defaults in 2.2.3 (just released).

We recommend that the parcel dimension settings are checked and re-saved to be sure that correct quotes are being submitted for your usecase.

@jamiej0nk, also, please kindly supply “The Courier Guy Shipping for WooCommerce” version?

@nicopotgieter,

Any issues will show up under the WooCommerce logs (wp-admin/admin.php?page=wc-status&tab=logs).

I can confirm this issue when updating from 4.1.0 -> 4.2.x.
This is resolved when updating from 4.2.1 -> 4.2.3 (just released).

Hi @nicopotgieter,

Just checking if the plugin deactivated after upgrading from 4.1.0 -> 4.2.x?

Hi @jamiej0nk,

Would it be possible to include the following in this thread:

WordPress version:
WooCommerce Version:
Theme:
Screenshots / Video of the issue:

Hi @eliscavdw,

Would it be possible to include the following in this thread:

Wordpress version:
WooCommerce Version:
Theme:
Screenshots / Video of the issue:

Hi @aaront1976,

Thank you for the detailed breakdown. We are investigating this presently.

Hi @myhero,

Would it be possible to include the following in this thread:

Wordpress version:
WooCommerce Version:
Theme:
Screenshots / Video of the issue:

Hi @beastkisser125,

Would it be possible to include the following in this thread:

Wordpress version:
WooCommerce Version:
Theme:
Screenshots / Video of the issue: