appinlet

Hi @sterndata,

Just a quick note that these customers ARE paying customers (such as people who bought a premium service from TCG). We are the official TCG WordPress plugin support team and as such, need to direct them to our official customer support system.

Please kindly reverse these changes or provide the relevant steps required to authenticate this as such.

Hi @sterndata,

Just a quick note that these customers ARE paying customers (such as people who bought a premium service from TCG). We are the official TCG WordPress plugin support team and as such, need to direct them to our official customer support system.

Please kindly reverse these changes or provide the relevant steps required to authenticate this as such.

Please kindly confirm the version number [redacted]

• This reply was modified 4 years ago by Steven Stern (sterndata).

Hi There,

Please contact TCG directly for updated ecomm user login details.

Hi @shaneh01,

Glad it’s all sorted.

Hi @shaneh01,

Please kindly confirm the user and password for your ecom user with TCG directly.
We have reports of several other clients who received updated details upon enquiry.

Not related to the update.

Hi @flashaha and @nealdekock,

Please note this issue is addressed in 4.3.5, which has just been released.

Glad this is working for you.

• This reply was modified 4 years, 1 month ago by appinlet.

Hi @tarryn7,

No, not at this point. But thank you for the suggestion.

We will keep this in mind for the future. At the moment, this is manual.

Most merchants change the order status to ‘complete’ once the order has been shipped. The customer gets further status updates from the waybill tracking system.

Hi @ruankuypers @paulka,

Working on this for you.

Hi @paulka,

Thank you for your questions.

1. Sending a collection request only applies if the setting “send collection request automatically is unchecked in the settings of TCG. To do so, simply open the WooCommerce order, and click on the “order actions” dropdown menu. Then click on “send waybill to courier guy” and click the arrow to send it. Please note, the system doesn’t allow for manual waybill creation, and this will need to be done using the courier guy’s web client.

2. Booking a collection has no effect on the order status of a WooCommerce order. As some companies prefer to mark their orders are complete once the order has been collected, whereas other companies prefer to mark as completed once the waybill has been booked.

To find out more about the plugin, see our tutorial playlist here:

@francescaac, you can exclude certain rates and also change your labels.

Exclude Rates:

Label Override Per Service:

Hi @devmactosys,

This plugin does work with the PayGate plugin. Please kindly supply details to [email protected]

Hi @ruankuypers,

Status updates are sent by the parcel perfect API and are included in this plugin.

Hi @ruankuypers,

Yes, as long as ‘Send order to The Courier Guy’ is enabled.