Anupam Khatua

Hi @antoine69,

Hope you are doing well

Regarding your concern I upload products in bulk from a csv file in this case when you upload products in bulk via CSV in WooCommerce, the platform treats them as new products, even if they have an “Online” status (published).

As a result, these products are typically processed as newly added, and any tasks or triggers linked to the product will be triggered.

Let us know if you have any other question.

Hi @curiouslt,

Thank you for reaching out to us!?

After reviewing your concern, my response is as follows.

1)  I don’t have that Panel option.

Ans) In response to your concern, you can access the following panel. I have attached a screenshot for your?reference?if you are using the Gutenberg editor. Additionally?if you are using the classic editor, I have also shared a screen recording for your reference. Based on your requirements, you can use the following option.

2) Is there a way to send a test email of an already published post?

Ans) I assume you want to send a test email for the published post. If that’s the case, we have a built-in Test Mail feature in the plugin for Max users. Here is a screen recording for your?reference.?

Additionally, if you are using the lite version of the plugin, you need to first create a test campaign, select the test list, and send the campaign to see how it looks on your end.

I hope I’ve answered all your questions.

Please let us know if you have any other inquiries.

Hi @antoine69,

We’ve received your request and are currently looking into it. We’ll keep you updated and get back to you soon!

Have a great day!

Hi @yonahs,

Thank you for highlighting the issue.

We have replicated it on our end and will include a fix in the upcoming release.

Best,

Hi @highrollerusa,

Thanks for the suggestion. Hope you are doing good!

Previously user had large contacts were needed to go to every page and apply the actions manually which was time-consuming for them.

The option to apply actions on all contacts is helpful in such cases.

Therefore removing the option won’t be possible but we surely will look into making the alert message more informative to avoid any confusion. In that, we will consider the suggestions given by the user.

Let me know if you have any other doubts

Best Wishes,

Hi @antoine69,

Thank you for your response!

To address your concern, we need to conduct a more thorough investigation on your end. Please contact our support channel, as this will help me provide you with the best solution.

Best regards,

Hi @lilybennett ,
Hope you’re doing great.

I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

Thank you!
Have a great day ahead.

Hi @scribelle,
Hope you’re doing great.

I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

Thank you!
Have a great day ahead.

Hi @divan-web-devine,

Thank you for getting in touch!

Could you let us know if the issue has been resolved? If not, we’re here to looking into it further.

Looking forward to hearing from you!

Hi @antoine69,

Thank you so much for reaching out to us!

We suggest you to using the keyword {{SUBSCRIBE-LINK}} for now.

We’re looking into the issue with the {{subscriber.subscribe.link}} keyword and will keep you posted as soon as it’s fixed.

If you need any more help, just let us know!

Hi @antoine69,

Thank you for reaching out to us!

After reviewing your mail i suggest you to use this code snippet to send notification for duplicate post

//<?php Uncomment this line if this line is already not present in the functions.php file.

add_filter( 'get_post_metadata', 'es_cc_ovveride_is_post_notified', 10, 5 );

function es_cc_ovveride_is_post_notified( $value, $object_id, $meta_key, $single, $meta_type ) {

if ( 'ig_es_is_post_notified' === $meta_key ) {

return false;

}

return $value;

}

above code snippet you can either add in the current child theme’s?functions.php?or can use Code snippets plugin.

Let us know how things are progressing on your side!

Hi @marxveix,

Thank you for contacting us!

After reviewing your email, I recommend using this CSS code for the checkbox and GDPR text. Styling the label is effective.

#this_form .rm_form_gdpr_checkbox {
????margin: 10px;
}

Regarding your concern add link in GDPR field but currently it is not possible but we will add it in the upcoming release.

Hope this helps!

Let us know if you need any additional support

Hi @ejlkemper,

Thank you for getting in touch!

Could you please update the plugin to the latest version, 5.7.42? If the issue persists after the update, I would appreciate it if you could share a screenshot of your email sending settings. This will help me diagnose the problem more effectively.

To do this, simply navigate to Icegram Express -> Settings -> Email Sending and take a full-page screenshot.

Looking forward to your response!

Hi @lilybennett,

Thank you so much for reaching out!

We really appreciate your message! We took a look at the Icegram Express plugin along with the Booking Activities plugin, but we weren’t able to recreate the issue on our end.

Could you possibly get in touch with us through our private support channel? That way, I can delve a little deeper into the problem and provide you with a quicker solution.

If you have any other questions, feel free to let us know!

Hi @turbodb,

Thank you so much for your input! I really appreciate it, and I’m sorry for any misunderstanding that may have occurred.