ANTswers

Hi Stephen,

That worked fine, thanks for your help.

My site is not public yet, I will share when finished.

I’ve tried quite a few themes but keep coming back to yours, thanks for all your hard work.

Yes, back up ..

After upgrading to 1.1.2 my blue header went away, no image, the default blue css header that displayed when you first created this theme. No background color selection from options, it’s the shaded light blue color created from css.

How do I get it back?

Same problem here but I cannot reach the download url given above. That domain is unreachable today.

ANTswers I just realised it was 3 weeks ago you posted this. You’ve no idea how much improvement comes to ECI in 3 weeks. You would be surprised. I’m talking fixes and new features. Actually I’ll post a video here soon to show one of the features I added and I’m confident you’ll keep checking in on me to see what I come up with next ??

Also, contact me for a copy in another 3 weeks then come back here and update everyone. Please.

Yes, I’m still waiting because I know you will have a full featured script soon, I know you will get it right, that’s why I’ve not asked for a refund. But next time please refrain from calling your paying customers a liar for expressing their experience. I work heavily in customer support with the public and on the Internet. Just apologize and let them know there might be a problem, your working on it and or will. Then ask for their email address so you can contact them when it’s fixed or for further information to help. Then send them a copy of the download link when it’s fixed. As ClaytonJames pointed out, you really have no idea who your responding to or how this can effect you down the road. I guarantee you, calling a customer a liar will get you in hot water sooner than anything you can do.

I think you need to accept that the opinion of others is every bit as valid as your own, whether you agree or not.

@claytonjames

I’m not sure where you think I need to respect his opinion in his reply, calling me a liar? I think not!

I would have thought that would have been targeted at him, not me. He gave no opinion I’m aware of, just called me a liar and told us his actions of how he runs support and advertised his next project.

If you look at my original message, I merely posted the facts as I found them. I know this for sure because I’ve tried adapting his script to every possible CSV configuration you can imagine, including his own. Quite simply what I stated above is factual at the time of the post.

@webtechglobal
My comments are truthful, I’m sorry if it hurts. It’s not meant to cause damaging effects like you think, it’s posted here because that’s what we do here. We share our experiences, good and bad for others to judge and for the authors to take note of if needed. I thought I did a fair job of sharing my experience, I see I’m not alone now too.

But I think yout tried responding with a stiff uppercut instead of listening to a paying customer and taking note. I’m a software developer, I know what it’s like to put your heart and soul into a project while balancing life family and trying to make ends meet. Criticism can be difficult.

The best way to handle something like this is to listen, see if there is truth in what I say, and fix it if possible. Better yet, I would love to have you prove me wrong! You see I would not have bought your script if I had not seen something valuable to me. I just thought it would work as advertised, I didn’t know I was in such a work in progress. But, I’m OK with that because I feel eventually the script will do as advertised. I don’t want a refund, I can wait, but other may not have that luxury. So goes the need to communicate here and let others know what their getting into is not yet a polished project. A script they think can be uploaded and automated is not what your getting at this time.

As I stated in my original message.

I would suggest waiting a few months before trying this one out, hopefully by then I can repost here and brag about the best CSV importer script I have ever bought, for now save your money.

Well it’s been almost a month now since I first posted that message. The last update I received contains many additions and fixes. But quite simply what I stated as broken is still broken. I’m really sorry because I wanted to use this script in my next project and simply could not, the automation did not work and there were bugs in the category settings preventing use among other things.

As I said before, I can no longer download updates without begging for them, I’ve sent as many as 4 emails before being answered. Only to get another version with new additions that still does not work correctly and cannot be used.

Look at the authors blog and you will see someone that is creative, I like that! But I feel like his desire for more money is more important than the treatment of existing customers. It’s like I know I need to fix this but this new client will buy today if I add these new features this week and he will pay extra for them so lets do that first. But at some point, the script has to deliver and I’m waiting for that day, it’s just not here yet.

No I did not lie to anyone here and I don’t appreciate being called one for pointing out facts that people here should know about. You sir need to act professional and quit trying to turn this into a circus and or marketing attempt.

This software is so buggy now, that the author took it off his site for users to download, claiming a WP update has broken his download area for his users. So, for a paying member to get a update, you now have to email him and he sends you a copy. You know it doesn’t take a rocket scientist to create a download link for his customers.

I personally don’t like getting updates this way, I want to know that everyone else is receiving the same thing and not something that could have a backdoor or some other bug nobody else has. This is no way to track bugs and fix them. Ya know I would almost be OK with this if I had something that actually worked, but we have to beg him now to get the next version of fixes, hoping that the next version actually works but I’m sorry to say, it’s still not ready for prime time.

So tell me, what version actually works correctly? Because I would like a public download link for that version, one that all members that have paid can get. I don’t need another bloated update that adds new features without fixing the bugs, we need something that will work on a live site.

I already gave up on this script until the author can actually program something reliable, I found another called Datafeed Import by Digitalquill
https://www.digitalquill.co.uk/

Digitalquill’s worked the first time and has worked every time since, it’s fully automated and actually does what it says it does and does it reliably.

I cannot get it to work with Taxonomies, especially hierarchical category types.