anthonypa2000

Ah-ha!

That came with a plugin bundle. Sneaky.

Thanks so much! Problem solved!

Sorry for the delay in response and thanks so much for getting back to me.

Jetpack says Sharing is off. I’ve tried toggling it off and on to no avail.

See:
https://www.griffonloregames.com/wp-content/uploads/2022/05/turned-off.jpg

These buttons are the worst for what I am trying to do. I hope I can get rid of them somehow.

Thanks!

“It may be a case of you visited the lists page and we didn’t know that that would help resolve the issue at the time.”

That is exactly what I did when investigating fixes to the problem.

Not too sure what you mean–I recreated the forms and that solved the problem.

Addendum: The original error appeared on both of our sites. The other site was working fine before, too.

Thanks for writing!

Three things:

1) Well, I won’t be coy; the UI here is bad news. It’s confusing and breaks several UX rules for multiple selections, and just flat out looks broken. See: https://www.griffonloregames.com/wp-content/uploads/2020/09/BadUX.jpg

As you can see, it looks like the option is to have customers choose their own list by selecting multiple lists. However, if you mouse over “Allow subscribers to select from lists”, the cursor turns into a hand, indicating it is an actionable “button.” Finally, it doesn’t match the KB article on how it should look.

2) The sign-up worked fine when it was created. Then today, we got a report; it was broken. Changing anything in the old form did not work (including only having one list selected). I had to create a new form.

3) When I created a new form, I didn’t pick anything in the “Allow subscribers to select from lists”, thinking that was a choice made somewhere else. When I tested the form, it accepted the email with a success message, but it had no list associated, so it went nowhere. Only when I went back and said, “Hey, I wonder if that is just a bad UX,” and I re-picked the newsletter list did it start adding emails to the correct list (of course).

I initially thought the list selection was made under Settings, but it turns out that it is for Comments and Cart.

So, long story short. It was working fine, then it wasn’t, then I had to recreate the form, and when I recreated the form, the UX exhibited strange behavior and did not match the KB article on how to make this work.

Yeah, it looks like this form shown on here (where you select the list):

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/18059-Create-a-Wordpress-Form?lang=en_US

The UI here is borked, probably by WordPress. It took me a bit to cheese it to work, but it’s working now.

Well, I recreated the form, and the error went away. I now get a success message when adding a new email.

However, I still don’t know how to change the “associated list” on the form in WordPress. It seems to me these submissions are not added under any list.

Ha! I should have known. That worked. Thanks a ton!

I like Jetpack Premium for the lightning-fast CDN, but some of these grab-bag features are increasingly not useful.

We have an excellent Storefront site going. Earlier this month, I used Constant Contact to do a crowdfunding fulfillment with the site, using the Smart Coupons bulk generate feature, and it worked great. We received cross-sell and up-sell purchases.