The problem is not (just) technical. It’s nice that you can resolve the issue promptly, but you do have to do it. My issue had been open since september. And even since your earlier promiss in this thread, there had been no reaction to my issue in your support channel.
There seem to more of people with this problem (me too), it might be easier to reply with a step by step solution in stead of asking everyone for credentials. Then at least we can try to solve te problem ourselves…
