Ankur Chauhan

@mazqin Thanks for contacting.
Could you please share your registered email address and any website URL which is connected over an email to [email protected]. (Please don’t send these details in comment here as sharing personal information in public forum is a data security risk).

Once we receive an email, we will check and get back to you.

@mazqin Thanks for contacting.
For the security of your account, could you please respond to [email protected] with the answers for below questions:

1. What was the device last used with your Keyy account?
2. What are the usernames and URLs of any sites connected to your Keyy account?

Once you confirm, we will do the needful.

Dear Judie,

Thanks for contacting us.
We have responded to you on your email.
Please check your email and respond to it.

Regards
Ankur Chauhan

@jgd24 did you use Keyy application from playstore?
If you didnt, please download the application on below link.

https://play.google.com/store/apps/details?id=com.updraftplus.keyy

Key provides you login security for your website, hence the QR code can only works in with our app only.

For any further information you can visit https://getkeyy.com/faqs/

Please let me know if there is any further issue.

Regards
Ankur Chauhan

@pt44 Apologies for delayed response.
We have pushed an updated for Keyy plugin.
Please update the plugin and let me know if you are still facing the issue.

Regards
Ankur

@darinsj
Thanks for contacting us.
We have received your concern.

Our billing team will contact you soon.

Regards
Ankur Chauhan

Hi @juliangr
As discussed, closing the thread as issue has been resolved and you are now able to connect to your website with Keyy.

Regards
Ankur Chauhan

@juliangr
Please send an email to “[email protected]” to raise a ticket if it is not already raised with confirming your emailaddress, any website you have connectted with keyy and your username which is connected with keyy for verification.

@robingoodlad
Issue has been resolved.
We have pushed the update. Please update the plugin and let me know in case of any issue.

Thank you!!

@robingoodlad
Thanks for writing.
I believe you might have updated your website to WP5.8 where Keyy plugin is showing this PHP warning as we have yet not pushed the update which makes Keyy compatible with WP5.8.
However, it is not failing any feature and everything is working fine.
We have fixed the issue and will be pushing an update soon. Once you see the update available, please update the plugin which will fix this warning.

Thank you!!

@bfornasar
Closing the thread as no response is received for long.

Hi @tyrmakidisvasileios
Sorry for delayed response.

Could you please drop an email at [email protected] to create a ticket with your registered email address, last device you used for login to Keyy app and any website which is connected to keyy.

Hi @bfornasar
I have yet not received any response from you on the last email I sent.
Could you please confirm if you are trying to import your private key and post that you are getting this message_verification_failed error?

Regards
Ankur

Hi @bfornasar please drop an email at [email protected] with your email address (which you used to create account on getkeyy), last device used for login, any website connect to keyy and your username on that website.

I will have a look and get back to you.

@rottensod I don’t have enough details to find your account on https://getkeyy.com, hence I am still awaiting your details so that I can check the issue and provide you a resolution for this.
If you are still facing the same issue, please let me know.