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Hi Cezar,

Apologies for missing out this query before.
I hope you were able to get the rates and services. If you are still facing any problem, can you please share with us the request and response so that i can help you?

Note : Kindly remove the account specific info before sending the request and response as this is a public forum.

Hi @creationymelany,

Great to know that your issue is resolved.

You can always drop in a review here if you liked our product and support.

Hi @creationymelany,

This error comes when the credentials defined in the settings page are incorrect.
You can easily resolve this.

Just login to Canada Post website and there you will find the developer credentials and production credentials.
– Now, if you want to use the test mode, make sure that you have put the value “Test” in the field “API Mode”.
– Then just copy the developer credentials and paste it in “Merchant User Name” and “Merchant Password” fields.
This should resolve your problem.
Attached screenshot for your reference : https://ibb.co/cvk72J

Hi @mrntd,

In order to check this, can you please approach our support team?

We would have to analyse this. Do not worry. This will definitely be resolved.

Hi @hitman322,

Yes, we definitely have a setting up article for configuration : https://www.xadapter.com/category/documentation/multiple-carrier-shipping-plugin-for-woocommerce/

Now as for the problem, if the debug is not showing, we request you to approach our support team. They will check and definitely help you.

Hi @bhubbell,

Defining who would be pay the customs duties, can be easily achieved using the premium version of the plugin.
I have shared a screenshot to show you this:
https://ibb.co/hu41c8

Unfortunately, the basic plugin does not have this feature as of now.

No problem.

Hi @46n2,

This error seems to be coming from WooCommerce’s FedEx plugin and not ours.

Can you please re-confirm this from your end and let us know?

Hi @vannquish,

Thank you for the screenshots.
I can see that you have not provided the complete ranges of weight.

Kindly put in the Max value of the weights as well and then try again.
If that does not work, you can approach our support team. They will surely help you.

Hi @vannquish,

No problem. We will help you.

Can you please provide us the screenshot of the rules that you have configured and also provide a screenshot of cart page showing the destination details ? We will check and help you.

Hi @fedefiammarico,

Ideally this should not happen.

However, if this is happening, we request you to raise this issue here.
Our guys will be able to check it out.

Hi @mcricocab,

In that case, the premium version has a feature of import and export available in the plugin. Now using this feature you can create a few set of rules export them into an excel and then create all your rules in the excel and then finally import it back. This way, you will not be needing to use the backend interface of the plugin.

This is the workaround available to us at this point.

Hi @siddhu,

Actually we have replied to this problem in this thread. I have attached the answer here also:
**********************************
Using the free version, you can add as many rules as your page PHP post size will permit. Once the size exceeds, then you will need to increase it.

If you have a large number of data, our premium version has an import and export feature using which you can directly import a large number of rules and then directly check for the shipping in the front end(cart/checkout page).
***********************************

Hi @cjrnne,

That’s correct.
The premium version of the plugin has the “weight” option available with it. Apologies if our description conveyed this otherwise. We will do an update on the plugin description.

Hi @atdaustin,

We have already made our premium plugin compatible with the measurement plugin.

Unfortunately, the free version is not compatible.You can check our with our support team if you have any specific query on this.