Aniket Ashtikar

Hi @vmarko,

Thanks for your reply on this. That worked. Apologies for a delayed acknowledgement here.

Just a side note, maybe add a note about this input’s dependency on Cache feeds option somewhere alongside the input field for a clearer understanding of users. I kept wondering and looking around as to why it is not happening. Feels stupid now though ??

Thanks anyways!

In that case, that’s best asked of your theme’s developers.

Since you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

https://themify.me/
https://themify.me/forum

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

Hi @stephanieraymos,

As mentioned in the error log, the custom code in your theme’s theme-functions.php is trying to re-declare an already defined function themify_theme_menu_nav. The declaration should look something like:

function themify_theme_menu_nav() {
    // something would be here
}

or similar on line number 2681 in /themes/themify-ultra/theme-functions.php. You should probably comment out that entire code block (function declaration) starting line number 2681 until the function closure. Maybe try accessing website then.

• This reply was modified 4 years ago by Aniket Ashtikar.
• This reply was modified 4 years ago by Aniket Ashtikar.

Hi @maryann17,

It won’t help with any extra plugins you try to install to fix permalinks. The issue is with the code/plugin you are using to render the tabbed section that lists projects. The code/plugin that renders the HTML for the section is for some-reason outputting https://dwastage.wpengine.com/#delphyq-game as https://dwastage.wpengine.com/%23delphyq-game.

You will need to provide more details on what plugin/code are you using to render the tabbed area and how are you inputting the links for those tabbed elements. Since this is a premium third party theme, you may also want to ask the theme developers directly instead: https://support.gloriathemes.com/?envato_item_id=21201119

Hi @maryann17,
Providing a solution to this would need more information from your side. What is your website address? Is this a custom link that you’re trying to add? Is that within the scope of a theme or plugin? IF yes, what theme/plugin?

This should be typically be a character escaping issue. If the website section where you’re trying to output/display the link strictly escapes HTML entities, issues like this may arise. However, only after more details are shared something definite could be suggested.

Hi @majedjo1,

Providing a solution to this would need more information from your side. What is your website address? Is this a custom link that you’re trying to add? Is that within the scope of a theme or plugin? IF yes, what theme/plugin?

This should be typically be a character escaping issue. If the website section where you’re trying to output/display the link strictly escapes HTML entities, issues like this may arise. However, only after more details are shared something definite could be suggested.

Hi @scottygoodboy,

Because you’re using a commercial theme, please use their official support channel. We feel they are best equipped to support their products.

Commercial products are not supported in these forums.

Hi @ricknu2208,

This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default (Twenty*) theme. If the problem goes away, enable them one by one to identify the source of the problem.

If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

Glad that the issue has been resolved now!

This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.

If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

It is probably best to contact the theme support to understand what are they doing regarding the theme compatibility with WordPress 5.5. Maybe issues like this have already been reported to them and they might have a workaround for you.

This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.

If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

Hi @mrcglobal77,

It has most probably to do with a possible JS conflict. You can use F12 while the page loads on you browser to check for errors or warnings on the Console tab in Developer Tools.

Any errors that show up in the Console can cause such a conflict. Since you’ve already tried deactivating and activating all the plugins, you should also try deactivating your current theme and activating a default (Twenty*) theme to see if the issue still persists.

So, it was indeed a browser cookie issue. Anyways, glad it worked and the issue is resolved.

Cheers!

Hi @artisticallyaparna,

It then drills down to a conflicting plugin. The link you followed has expired message could probably arise due to cookies not being set on the browser, an expired WordPress session. You could try logging out and logging in back and then try again.

If that doesn’t work, and if you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

If you are not able to install, activate or deactivate any plugins from WordPress dashboard, you will need to do it manually. This article should help you: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/.