Angela Hathaway

I have the same issue. Has this been resolved or should this be addressed to the “Contact Form 7 Get and Show Parameter from URL” author?

I have had the same problem at businessanalysisexperts.com. I have had emails from 2 customers recently complaining that they could no longer access training courses they had ordered. I found records of the payments for their orders on my PayPal account and also found emails I had received confirming that their orders were placed but could not find the order in the database. The only recourse I had was to ask them to reorder the courses using a coupon I created so they would not have to pay double.

Is this still an active investigation or do I have to take this problem elsewhere?

Thanks,
Tom Hathaway

Thanks for the help. I had started to add a new product category every time I had to change something in the category but that was definitively too much work. I tried again modifying a product category and it works now even without changing the slug.

Thanks esmi, I told this to Verio support and at least now I found out the real problem. They must have had a rookie working on Sunday because that person damaged the access to phpmyadmin on our server. I guess there is nothing else to do but wait until they can solve the problem on their end. At least I got to the bottom of it with your help, Thank you!

Thanks for your reply.

My web admin contacted VERIO last Sunday and they haven’t found a resolution yet. The reason I posted in this forum is that I was wondering whether anyone has experienced similar problems so that I could give Verio Tech support a hint where to look. I am seriously considering switching providers. I have quite a few websites and wordpress sites on the VPS and it would be a lot of work. Has anyone else experienced any problems with VERIO tech support?

I’d appreciate any help. Thanks.