andyd_ohd

You’re very welcome.

Many thanks. I’ll follow your advice.

OK, thanks for that reply. I suppose it is a matter of incorporating an extra exercise into client Hosting Packages…?

I did read that and will certainly give that a try. So there’s no way to automatically delete the cache at all?

I was receiving errors for absolutely anything I did on Plesk today. I tried “assigning” the database to the domain within Plesk. Things appear to be working now but I’m not convinced it’s from anything I tinkered with… Thanks for your advice.

I wonder how such a disconnect could have happened?

I presume I could simply follow the “Assign this databse to a site” and see what happens as the site is quite non-existent at the moment. The “Database” tab simply has the belowe info, and if I open the “Assign this database to a site” I have 2 options, one being the domain for the school the other is “No related sites”.

phpMyAdminr62287_slcwpdb Assign this database to a site
Host: sql02.vws.ifl.net:3306 (MySQL) The server is unavailable.Users: r6228_slcwpadmin

Remove Database

• This reply was modified 4 years, 2 months ago by andyd_ohd.
• This reply was modified 4 years, 2 months ago by andyd_ohd.

I just had a look in the wp-config.php and it looks as though it is set to that database.

// ** MySQL settings – You can get this info from your web host ** //
/** The name of the database for WordPress */
define(‘DB_NAME’, ‘r62287_slcwpdb’);

/** MySQL database username */
define(‘DB_USER’, ‘r6228_slcwpadmin’);

/** MySQL database password */
define(‘DB_PASSWORD’, ‘PasswordHiddenByMe’);

/** MySQL hostname */
define(‘DB_HOST’, ‘sql02.vws.ifl.net:3306’);

That’s interesting. Knowing that none of the school staff would have touched it, and I certainly haven’t, do you have any ideas how this could have happened? The Headteacher contacted me last night to say that she has heard other schools are having similar issues – I have checked a few local schools and their sites also seem to be offline, but I have no idea who they host with.
I’ll have a look at the wp-config.php to see what is says regards databases, but no other database seems to be visible on the “Databases” tab.
Thanks for your input, the school have been without their site for about a week now without much joy from the Hosting company.

Hi James, thanks for the reply. To be honest we haven’t done anything. The site has been online for the last few years and has simply stopped functioning. When I look in Plesk I see this under the “Databases” tab.

Host: sql02.vws.ifl.net:3306 (MySQL) The server is unavailable.Users: r6228_slcwpadmin

Does this mean there has been some form of disconnect between the database and the site?
The school has contacted the Hosting company to ask what has happened to the site and their reply is that they do not offer support for WP.

My pleasure. I look forward to learning and using OceanWP.

It was for our local Primary school who are building their own site. I’ll pass on the information to them… Iknow this is remote but are you Clayton James the Facepainter and Balloon Artist?

Thanks
Andrew

Many thanks for this advice. I will try it out later today or tomorrow and inform you of my progress. Thanks again.

Sorry about that, the site is at https://tinyurl.com/lrh63zo. I have set E404 for a few of the pages as I am trying to work on them at the moment.

Not a problem and I do apologise, I wasn’t aware of that.
Thanks.

I bought the theme template from TemplateMonster #43775. It has the Cherry Framework.