Andy - Shareaholic

Hi Mirko,

Could you send me a link to your website with the share buttons? I’ll take a look at it and see what I can do.

Sincerely,

Andy Huang
Shareaholic Support

Hi Wjwc,

Two ways to add Shareaholic to your website.

1. Shareaholic for WordPress, install, activate, and customize where you want the share button and/or related content widgets to appear (e.g. index, above post, etc…)

How to install Shareaholic on WordPress

2. Manual Install on Shareaholic.com, register as a user, create a website, create a widget, copy and paste the code.

How to manually install Recommendations

Please let me know if there’s anything else I can help you with or feel free to check out our Helpdesk

Sincerely,

Andy Huang
Shareaholic Support

Hi OdysseyInc,

Just visited your website with Firefox and it looks like share buttons are working again on the individual posts pages. How are things on your end? Did you try to clear cache?

Sincerely,

Andy Huang
Shareaholic Support

Hi NewYears1978,

Great idea! We definitely agree and it’s high up on our priority list. I’ll be sure to mention it to the team when we meet later today and keep you in the loop.

Sincerely,

Andy Huang
Shareaholic Support

Hi joint77,

It looks like title, description, and content are getting picked up again by the Facebook sharer. This is actually an issue with Facebook’s web crawler and you can manually debug it at https://developers.facebook.com/tools/debug or wait for it to be updated automatically.

Sincerely,

Andy Huang
Shareaholic Support

Hi Jummul,

The way to get around this is to set the width of the parent container for the related content widget to less than or equal to 640px. At that size or smaller it will show 3×2 related posts, but any larger and it will show 6×1.

For example:
<div style=’width: 640px;’><div class=’shareaholic-canvas’ data-app=’recommendations’ data-app-id=’xxxxxx’></div></div>

Sincerely,

Andy Huang
Shareaholic Support

Hi Geeta,

Sorry about the delay, I just visited your website and it looks like related content is showing up now. Usually this error can be fixed by clearing your browser cache or waiting about a day for all your pages to be loaded into our recommendation engine.

Please let me know if I can help you with anything else!

Sincerely,

Andy Huang
Shareaholic Support