andrewsupport

Hi,

Could you please describe your problem in more detail? Specify plugin version and your WordPress version. What problem do you have and after which actions? Provide a link or screenshots to the page where the problem occurs.

Hi,

We will fix this issue in the next plugin update.

Hi,

Please use the Search Engine Visibility option on the plugin settings page.

Hi,

Could you please complete the following steps in order to detect the problem and find its solution.Before performing the following steps, we recommend that you do a full backup of your site.

1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains.
2) Deactivate all of your plugins except PDF & Print and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again.
3) Contact us back with information about the results.

Hi,

We are sorry that you encountered such difficulties using the plugin. Unfortunately, we cannot reproduce this problem on our local environment. Could you please clarify what specific database error you observed?

Hi,

Could you please complete the following steps in order to detect the problem and find its solution.Before performing the following steps, we recommend that you do a full backup of your site.

1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains. 
2) Deactivate all of your plugins except captcha and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again. 
3) Contact us back with information about the results.

Hi,

Compatibility with Jetpack is available in the PRO version of the plugin.

Hi,

Could you please upgrade MPDF library on the PDF & Print settings page if you haven’t done it yet?

Discussion Pro functions and issues related exclusively to the elements of your site is conducted in the Help Center. We apologize for the inconvenience.

Hi,

Contact the help center on the BestWebSoft website. We cannot discuss such requests on the forum.

Hi,

Could you try changing the theme to the standard one and see if the problem persists? Thank you.

Hi,

Since you have the Pro plugin version, to solve your problem It would be better if you create a private ticket on our support forum on the BestWebSoft website. Please include a link to this post, so that we can recall the case immediately.

We’re sorry that you’re having trouble using the plugin. The functions you described are present and working. Use the user guide to configure the plugin.

Hi,

You can change the date by editing the date of the post with the gallery or the date of the gallery itself. You can place the gallery anywhere you place the shortcode.

Hi,

We will investigate the issue and we will fix it in the next plugin updates.