andrewsupport

Hi,

The contact form on our website has been tested and is working. Please try again.

Hi,

Since you have the Pro plugin version, for solving your problem It would be better if you create a private ticket on our support forum. Please include a link to this post, so that we could recall the case immediately.

Hi,

Please specify which version of Divi Builder you are using.

Hi,

This is the matter of server configuration. You could try to do next steps:

– upgrade MPDF library on the PDF&Print settings page if you didn’t do it yet

– check image permissions (it should be 755)

– insert other image type (Ex: png image) and check the plugin’s work again – check redirect and permission settings in .htaccess file and server configuration

Hi,

Could you please complete the following steps in order to detect the problem and find its solution.Before performing the following steps, we recommend that you do a full backup of your site.

1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains.
2) Deactivate all of your plugins except Multilanguage and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again.
3) Contact us back with information about the results.

Hi,

Could you please upgrade MPDF library on the PDF & Print settings page if you haven’t done it yet?

Hi,

Could you please describe your problem in more detail? Specify plugin version and your WordPress version. What problem do you have and after which actions? Provide a link or screenshots to the page where the problem occurs.

Hi,

We will fix this issue in the next plugin update.

Hi,

Please use the Search Engine Visibility option on the plugin settings page.

Hi,

Could you please complete the following steps in order to detect the problem and find its solution.Before performing the following steps, we recommend that you do a full backup of your site.

1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains.
2) Deactivate all of your plugins except PDF & Print and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again.
3) Contact us back with information about the results.

Hi,

We are sorry that you encountered such difficulties using the plugin. Unfortunately, we cannot reproduce this problem on our local environment. Could you please clarify what specific database error you observed?

Hi,

Could you please complete the following steps in order to detect the problem and find its solution.Before performing the following steps, we recommend that you do a full backup of your site.

1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains. 
2) Deactivate all of your plugins except captcha and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again. 
3) Contact us back with information about the results.

Hi,

Compatibility with Jetpack is available in the PRO version of the plugin.

Hi,

Could you please upgrade MPDF library on the PDF & Print settings page if you haven’t done it yet?

Discussion Pro functions and issues related exclusively to the elements of your site is conducted in the Help Center. We apologize for the inconvenience.