andreu

Hi,

I though your plugin was using TaxJar to make the calculation.
So you mean that the only way we have to make a proper calculation of the taxes for our shop is to use TaxJar instead of your plugin?

Thanks

Hi,

1. System Status Report: https://pastebin.com/2pP2jG4s

2. When I try to make a payment with Apple pay, in Orders page my order trial does not appear. In the log, I only find this: https://pastebin.com/jgP7q7DM
I also send you a part of the log from today https://pastebin.com/vekCpKHP of the purchases we’re receiving with credit card via Stripe.

Thanks

Hi,

I have the same problem, my store is located in CA, USA and I have received a purchase from TX, USA with 0% of taxes, which is wrong.
I have the automatic tax calculation enabled https://snipboard.io/KczxQi.jpg

Thanks in advance

Hi,
Sorry, I forgot to confirm that the issue is fixed now.
Thanks for your support!

Hi,
I don’t think we have a plugin or custom code that caused this. I just checked Order Status Manager and we have not changed any core statuses, we simply added 3 custom ones that we use for our B2B clients.
A way to test this is with a default theme and trying to put an incorrect key with our Stripe account and see if it happens the same or not?
Thanks

Hi,

This is the log of a transaction https://pastebin.com/PvbZCwp7. As you can see the transaction was not valid, but in the order notes we can see this: https://snipboard.io/LzoZdu.jpg. It seems that the orders appear as Failed but after that they reduce the stock and change to processing, we don’t know why…

Here’s the system status report: https://pastebin.com/2vcPnkR5

Thanks for your time, best.

Hi,

I’ve asked Kinsta support team and they tell me that the opcache_save.comments is set to 0 on Kinsta live environments.

Is there any other thing we can check?

Thanks

Hi,
Same problem here. Just moved to Kinsta yesterday and this problem started. They told me that they use full page Nginx cache. It would be good if you fix the plugin to work properly with this kind of caching.
For now, I asked them to disable caching in my hosting but this have a big impact to our site performance.
Thanks

Hi,

I have the same problem, we receive the emails twice.

Any ideas?

Hola,
Esto no ha resuelto el problema. Es bastante raro. Estamos investigando a ver por qué puede ser, quizá tiene que ver con algún otro plugin o nuestro theme. Le daremos una vuelta y os digo a ver qué era para que lo tengáis en cuenta.
Gracias!

Hola,

He estado probando y veo que el problema ocurre cuando compras como usuario ya registrado y la web recuerda los campos. Parece que en esta caso la validación del VAT ID no se lanza a menos que no quitemos manualmente el NIF y lo volvamos a introducir. En ese momento sí se lanza y se resta el IVA.

?Seria posible lanzar la comprobación en el momento en el que se carga el checkout por primera vez ya con el campo rellenado por defecto? Por lo que me dijeron, esto empezó a ocurrir en un update de vuestro plugin en una fecha cercana al 22 de marzo, que fue cuando empezamos a tener este problema con los clientes registrados en nuestra web.

Gracias de antemano por vuestro trabajo y soporte.

Un saludo

Hola,

Lo hemos comprobado y no nos funciona. Por ejemplo este cliente de Rumania https://onetimesecret.com/secret/b11d8boazh3as5u6vnx8c5lgvjjejtf tiene VAT ID intracoumintario que valida por el VIES y no se le está descontando el IVA en nuestra web.

Gracias por la rápida respuesta.

Hola,

Lo he revisado y tenemos SOAP instalado en el servidor.
He mirado las llamadas ajax del checkout al meter un VAT ID válido y no veo nada raro, donde podría ver si se está haciendo la validación? Si no se está haciendo, por qué motivo podría ser?
La web en cuestión es https://www.rightsidecoffee.com/.

Gracias

Hi,

Do you have any suggestion about this?

Thanks

Hi,
I’ve tried what you suggest with this code

add_filter( 'woocommerce_default_address_fields' , 'domain_vat_field_required' );
function domain_vat_field_required( $address_fields ) {
	$address_fields['billing']['vat_number']['required'] = true;
    return $address_fields;
}

However, the VAT field still looks optional https://snipboard.io/9cOTk8.jpg. I’m using a default theme (twentynineteen).

Can you suggest another workaround?
thanks