andreprata

hi there,

same issue here. Happening in chrome. All troubleshoot steps followed. Also cleared cache and cookies but the issue still persists.

Any help is much appreciated.

thanks!

It looks like I missed this setting under “additional options”.

Resolved! Thanks!

Hi there @shadim,

I am facing the exact same issue as described by @redima.

The first page of the label always goes outside of the printing area. Just like the image he shared. Following pages are ok though.

Can you please share a solution for this?

Thank you!

Just did that.

Thank you!

Hi,

thank you for your fast reply.

Credit notes can be applied at least to Cancelled, Refunded and Completed Orders.

Imagine a completed order where the customer returned one of the items. A credit note will be generated for that item alone, inside the completed order. There can be “Completed” orders with one invoice and two credit notes, for example.

A screenshot of a completed order with a credit note.

hey @stuartduff and @harishanker,

sorry for my silence for the last couple of weeks. I did try with the receive all webhooks method with the most recent API version and with no success. The same thing happens. The source becomes chargeable and after six hours it’s cancelled as it doesn’t receive any charge request.

I need to try another option now as I’m out of tests to perform to try to find the cause of this issue. Will try the IfThenPay plugin which works with the Multibanco System.

Thank you for your help and support on this, much appreciated.

Have a great year ??

Andre.

Hey @stuartduff,

Thanks for getting back to me.

It looks like I gave you the wrong info a couple of replies back, regarding the webhook and webhook errors. The info I gave you was from another Stripe account (with the same name, now fixed).

So, the events that are selected for the webhook are:

source.canceled
source.chargeable
charge.captured
charge.expired
charge.failed
charge.pending
charge.refunded
charge.succeeded
charge.updated
charge.dispute.closed
charge.dispute.created
charge.dispute.funds_reinstated
charge.dispute.funds_withdrawn
charge.dispute.updated
charge.refund.updated

And there are no failed webhook attempts. Here’s a screenshot with the events source.chargeable and source.cancelled for a Multibanco payment.

Link to image file: https://tinyurl.com/sa4e8ly

Anyway, I’ll do as you suggested, disable the current webhook and add it again with the receive all events option. I will also use an updated API version as the current one is from 2018-11-08.

Thanks again for your precious help.

Have a great day.

Andre.

Hi @fernashes,

Not sure what progress you’re referring to as my issue still persists, just like it was when I first opened this topic.

I believe the option now is just to try a plugin alternative that works with MB and this website. It looks like the combination of Stripe / Multibanco / ThisWebsite doesn’t work at all. It’s a shame I couldn’t find the reason behind this but I just can’t keep banging my head to the wall if there are other nice alternatives out there.

The issue is not resolved but if the support can’t support any further please feel free to close this topic. Just don’t mark it as resolved, if that’s an option.

And thanks again @stuartduff for your dedication to this. Much appreciated.

Have a great day.

Andre.

Hi @stuartduff,

Thank you for your reply.

When the webhook was added to Stripe only 5 events were selected:

charge.captured
charge.expired
charge.failed
charge.refunded
charge.succeeded

Regarding the webhooks failing, I just found this errors.

After taking a deeper look I noticed none of those fails is from Multibanco, all credit cards, and they are multiple attempts for just 3 orders (which I can’t find them on WooCommerce backend, btw).

Thanks again for your time Stuart, much appreciated.

Have a great day, cheers!

Andre.

Hi @stuartduff,

Thanks for getting back to me.

On the order notes I don’t have any useful information. It only has one entry and can read:

Awaiting Multibanco payment Order status changed from Pending Payment to Awaiting for Payment Confirmation.

The capture setting in Stripe settings is set to “Capture charge immediately”.

Thank you for your support.

Andre.

Hi @stuartduff,

Thank you for your reply.

It is only Multibanco that’s giving issues. Other payment types like CC w/ Stripe are working just fine on this website.

The debug logging is enabled but I can’t find any error message on the logs. Here’s an example:

2019-11-25T17:17:03+00:00 DEBUG 
====Stripe Version: 4.3.1====
====Start Log====
Info: Begin creating Multibanco source
====End Log====

2019-11-25T17:17:03+00:00 DEBUG 
====Stripe Version: 4.3.1====
====Start Log====
sources request: Array
(
    [amount] => 250
    [currency] => eur
    [type] => multibanco
    [owner] => stdClass Object
        (
            [phone] => 123
            [name] => teste mb
            [email] => [email protected]
            [address] => Array
                (
                    [line1] => rua
                    [line2] => 
                    [state] => 
                    [city] => cidade
                    [postal_code] => 1234-123
                    [country] => PT
                )

        )

    [redirect] => Array
        (
            [return_url] => https://websitename.pt/finalizar-compra/order-received/8933/?key=wc_order_2qhxxxxxxnK0&utm_nooverride=1&order_id=8933
        )

    [statement_descriptor] => Website Name
)

====End Log====

2019-11-25T17:17:04+00:00 DEBUG 
====Stripe Version: 4.3.1====
====Start Log====
Sending multibanco email for order #8933
====End Log====

2019-11-25T17:17:05+00:00 DEBUG 
====Stripe Version: 4.3.1====
====Start Log====
Info: Redirecting to Multibanco...
====End Log====

I’m not really sure what to do at this point.

Thanks for your help.

Hi again,

So, I added max-height:80vh and overflow-y:auto to the cart div and it worked perfectly.

Here’s how it looks now: https://prntscr.com/oda5no

I should have tried this before opening the topic. Thanks anyway!

Cheers!

Lines 201-203 of wpcs-shortcodes.php need to be replaced with:

‘taxonomy’ => ‘product_visibility’,
‘field’ => ‘name’,
‘terms’ => ‘featured’,

It’s the only way I got it to work.