andreasml

Hi and thanks again for your support.

The issue was sorted somehow. I had to create a new user role through UM, as the existing roles are not UM Custom Roles (and unfortunately, they cannot be converted to UM Custom Roles). By the way, why are only the UM Custom Roles displayed in the list? Can’t it be the same for the other roles?

Another issue I noticed now is that although everything seems okay, the user connected through the website to the specific server does not appear in the members list of this specific Discord server. Is this expected? I thought that the plugin allows the website user to connect to a specific Discord server through the website. Am I missing something?

Andreas

• This reply was modified 7 months ago by andreasml.

You are right. Do you know how my role titles may become UM Custom Roles?

• This reply was modified 7 months ago by andreasml.
• This reply was modified 7 months ago by andreasml.

There are plenty of roles in UM. You can see here:

No, there are no roles displayed in the UM roles list. There is just one role with a different name in the Discord Roles list (see the image underneath).

Regards

• This reply was modified 7 months ago by andreasml.
• This reply was modified 7 months ago by andreasml.

Hi,

The value of um_roles in wp_options table is:

a:2:{i:0;s:6:"member";i:1;s:5:"admin";}

Regards,

Andreas

• This reply was modified 7 months ago by andreasml.
• This reply was modified 7 months ago by andreasml.

Could you help me on that? Where should I look for the table um_roles?

There is some progress but not ready yet.

In the “Role Mappings” tab, I can see one Discord role I created for the specific server, but no Ultimate Member roles are displayed.

• This reply was modified 7 months ago by andreasml.

Thank you for your reply. Unfortunately, I cannot find such a box. Can you send me some screenshots to get an idea?

Regards

Hi

I think the problem is with the option
Check this box for allowing the plan to be renewed each year.

This option is necessary to allow the plan to be renewed. However, no matter when the plan is going to be renewed, the plan should be active for one year after the end of the current plan, as, according to the previous statement, the “plan will be renewed each year”.

I assume that this is a mistake that needs to be corrected by the plugin authors.

Kind regards,

Update to previous messages:

1. The until 01/01/1970 was sorted. There was a conflict with the date format in General Settings of WordPress.
2. The subscription date 1 year after the end of the current subscription remains. It reads now: Renew Τακτικ? μ?λο? subscription. The subscription will be active until 01/24/2023. I wonder whether the phrase “The subscription will be active until 01/24/2023” could be omitted or changed to the correct one which is a fixed date.

Regards,

Additionally,

it reads . The subscription will be active until 24/01/2023, which is 1 year from the end of the current registration, and not until the end of the fixed period (28/2/2023), which is the one I have chosen.

• This reply was modified 2 years, 10 months ago by andreasml.
• This reply was modified 2 years, 10 months ago by andreasml.

Hi

I just found that I had not ticked the option

Check this box for enabling fixed period memberships.

After I ticked it, it works fine.

However, I am noticing that the fixed expiration date I have chosen is not presented correctly. Instead reading until 28/2/2023 which is the expiration date I have chosen, it reads until 01/01/1970

Any suggestions?

Regards,

Hi,

Although it is less than 15 days before the end of the subscription, the renew option does not appear. Which shortcode contains the renew option? I cannot find it either in the [pms-register] or in the [pms-account].

I am a bit in a hurry as email notifications for renewals are being sent. I would appreciate some help.

Kind regards,

• This reply was modified 2 years, 10 months ago by andreasml.

Hi @qualmy91,

You are absolutely right. I changed the forum location and it worked. Thank you very much.

Kind regards,

Andreas

Hi @champsupertramp

Thank you for your quick response. I would appreciate it if you gave me some details on how to use the core function.

Regards

Andreas