Amir

Please open the Web Developer Tools by pressing the Ctrl + Shift + I shortcut and send us the errors displayed in the Console tab on this page.

It seems that a conflict with one of the plugins is causing the display issue and problems with JS.

Please deactivate the plugins one by one and check which one is causing this conflict.
If the issue persists after this, please open your browser’s console and check for any errors in the console tab, and send that errors to us.

Also, if possible, please send us a screenshot of the page. Please ensure that there is no sensitive data in it.

Hi @mira25

Please provide your website address along with a copy of the Site Health Info (Only WP Statistics) by going to Tools – Site Health – Info and clicking on ‘Copy site info to clipboard’ so that we can investigate the issue more accurately and resolve it.

Regards,

We are glad that we could answer your question.

If you have any questions or issues at any time, feel free to ask us. We are here to help you.

Hi @ulim

Thank you for opening the thread.

It is likely that before June 10, the recording of the pages visited by users was not active for you, and with the recent update and changes in the queries, the absence of visited pages is causing these statistics not to be displayed.

Could you please specify more precisely in which section or widget you are seeing the number zero?

This will help us investigate the issue more accurately and resolve it.
Regards,

Hi @rogerraketernase

During our review, the statistics are being recorded correctly on your site.

Are the widgets displayed to you in the Statistics – Overview menu, or do you see any statistics in the Statistics – Visitor Insights section?

Please send a copy of the Site Health by going to Tools – Site Health – Info and clicking on “Copy site info to clipboard” so that we can investigate the issue more accurately and resolve it.

Regards,

All the data and reports you see are retrieved from the wp_slim_stats table. The IPs are stored in the IP field in this table. There is no separate table for storing unique IPs. Instead, we prepare this report by retrieving and processing the data from this table.

For example, to get the count of unique IPs from our data, we use a query like the following:

SELECT COUNT(DISTINCT(ip)) FROM wp_slim_stats

As a result, there is no specific table for storing and retrieving each of these items, rather, they are fetched, processed, and reported from the main table, which is wp_slim_stats.

Please let me know if you have any further questions or need assistance.
Regards,

Thank you for sending the logs.

The issue is likely due to a conflict with another plugin that is causing this problem.

Please send a copy of the Site Health by going to Tools – Site Health – Info and clicking on “Copy site info to clipboard” so that we can investigate the issue more accurately and resolve it.

Your request has been reviewed by the team, but unfortunately, we still did not fully understand your point.

The above shortcodes are for displaying statistics, which read data from the wp_slim_stats table.

For example, the following shortcode provides the number of unique visitors based on IP since the installation:

[slimstat f='count-all' w='ip'][/slimstat]

Additionally, the following shortcode gives you the total number of visits since installation:

[slimstat f='count-all' w='id'][/slimstat]

Since these values are read from the database, there is no possibility of increasing or decreasing them.

If you want to retrieve specific data, you can use the filters to get the data according to your needs, edit it, and display it.

We hope you achieve the desired result through the filters.
Sincerely,

Hi @steveneray

Unfortunately, we did not fully understand your question. Please provide more details and your use case so that we can assist you better.

Additionally, you can find sample codes and conditions that can be used in Shortcodes in the following guides.
Mastering WP Slimstat Shortcodes
Examples of Frequently Used Shortcodes in WP Slimstat

We hope this guide helps you.
Regards,

Hi @j1nakayama

Thank you for reaching out.

In order to help us troubleshoot the issue, could you please check the browser’s console log for any errors?

Additionally, if WordPress debugging is enabled, please take a look at the debug.log file, which can be found in the wp-content folder, and provide the relevant error messages you find.

This information would be really helpful in identifying the root cause of the problem.
Regards,

Hi @gregf

Thank you for bringing this issue to our attention.

It seems like the problem is indeed related to the chart, as you mentioned. We will investigate this issue and resolve it in future updates.

We appreciate your patience in the meantime!

Hi @tjeerd-engel

All visitors are unique, and each visitor is counted every day. This means that the visits of visitors are counted as unique each day.

Please let me know if you have any further questions or need assistance.
Regards,

Upon our review, the statistics on your site are being recorded without any issues.

We kindly recommend enabling the “Bypass Ad Blockers” option located in Statistics – Settings – General.

Enabling this option will ensure that the statistics for all visitors are recorded. Please enable this option and check the statistics again after some time.

Hi @lodree

Please let us know what the current setting of the Tracking Mode is on the sites for which you have provided the links.

Also, please change the Tracking Mode to Client Side on one of the sites that is experiencing issues.