Amir

Hi,

We tried once again to replicate the issue with the aforementioned plugin, but we didn’t encounter such a problem. Unfortunately, the provided data wasn’t helpful either. I suggest continuing to contact the support team of the plugin responsible for causing this issue.

Please ask us if you have any further questions or need assistance.

Regards,

Hi,

I apologize for the delay in responding to your issue.

Please check if the issue you mentioned persists even after updating to the latest version. If it does, kindly provide some more details about the problem you’re facing. This will help us better understand and resolve the matter efficiently.

Regards,

Hi,

I apologize for the delay in responding.

Please enable the following three options in the wp-config.php file and then check for any displayed errors:

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_DISPLAY’, true);
define(‘WP_DEBUG_LOG’, true);

Additionally, if you are using an ad blocker, please disable it and check whether the issue is resolved or not.

Providing further information and screenshots would help us better understand the problem and find a solution.

Regards,

Hi,

We apologize for the delay in response.

Please update the plugin to the latest version 14.6.3 and recheck whether the statistics for other pages are being recorded correctly or not.

Also, navigate to Statistics – Settings – Basic Tracking and ensure that the Cache Compatibility Mode option is enabled. Also, check the Filtering & Exceptions section in the settings to see what filters you have applied.

If the issue persists after the update, please check the console log of your browser according to the screenshot provided in the link below to see if Status code 200 is displayed for statistic registration or not, and send us the response.
https://www.dropbox.com/scl/fi/bujggr9918il7fyemqovr/snapshot-20240420-2.png?rlkey=wfn00q6522lmu5jjzv0lxovoa&st=jpquk2pi&dl=0

Also, enable the Debug mode in WordPress and check the debug.log file to see if there are any errors or not.

Regards,

Hi,

We’ve resolved the compatibility issue with PHP 5.6 in version 14.6.3 of our plugin. Now, by updating to the latest version, you can use our plugin with older PHP versions as well.

Regards,

Hi,

If you are using ad blockers extension or DNS Ad + Trackers blockers, please disable them and check if your issue is resolved.

If the problem persists, please open your browser’s console log, and if there are any errors in the Console tab, send those errors. Additionally, as per the screenshot in the link below, check the Network tab with a Reload to see if you receive a Status Code 200. If you do not receive a response, send the content in the Response tab for further investigation.

https://www.dropbox.com/scl/fi/vaxntn3ksy2l8l4sh7k21/snapshot-20240420-1.png?rlkey=yf25li5d3jh689b90h9ri76n4&st=ye8b7npj&dl=0

Regards,

Dear user,

Thank you for bringing this issue to our attention. We have resolved this issue in our version 14.6.3. You can now utilize this feature by updating the plugin to the latest version.

We apologize for any inconvenience this may have caused.

Regards,

Hi,

Thank you for your feedback regarding the issue you’re facing with WP Statistics.

We are currently investigating this matter and will work to determine the root cause of the problem. Once we have a better understanding of the issue and a potential solution, we will be sure to provide you with an update.

Thank you again for bringing this to our attention. We look forward to resolving this issue and ensuring that WP Statistics provides you with accurate and reliable data.

Best regards,

Hi Hannah,

Regarding the discrepancy between the page view numbers in WP Statistics and GA4, it could be due to referrer spam. I would recommend that you enable the Referrer Spam Blacklist option in the WP Statistics settings under the Data Sources section. This will help filter out any fake referrer traffic that may be inflating the page view numbers in WP Statistics.

Once you’ve enabled the Referrer Spam Blacklist, please check the page view numbers again and see if the discrepancy is resolved. If the issue persists, let me know and we can look into other potential causes.

Please let me know if you have any other questions!

Best regards,

Hello,

Our plugin does not require any connection to a Google Analytics account in order to function. It is a self-contained solution that collects its own statistics and data without the need for integration with external analytics platforms.

Please let me know if you have any other questions about the functionality or setup of our plugin. I’m happy to assist you further.

Regards,

Dear user,

Thank you for your suggestion regarding the possibility of sending Automated Birthday SMS with the WP SMS plugin.

Unfortunately, the current version of the WP SMS plugin does not directly offer the functionality to send automated birthday SMS messages. However, I can provide you with a helpful tutorial that you can use to implement this feature on your website.
Automated Birthday SMS Notifications in WordPress Using WP SMS

This tutorial will guide you through the process of setting up automated birthday SMS notifications using the WP SMS plugin. By following the steps outlined in the tutorial, you’ll be able to achieve the desired functionality on your website.

Additionally, I would like to inform you that we are actively working on incorporating this feature into the core functionality of the WP SMS plugin. In the upcoming updates, we aim to add a dedicated option that will allow you to enable automated birthday SMS notifications with just a few clicks. This will provide a more seamless and integrated solution for our users.

Thank you again for your valuable feedback. We appreciate your interest in the WP SMS plugin, and we’ll be sure to keep you informed about the availability of the automated birthday SMS feature in future updates.

Best regards,

Hi,

We apologize for the issue.

Regarding the first error codes:
The issue occurred in version 14.6, which we immediately addressed and released version 14.6.1 to resolve the problem.
Please proceed to update the plugin to the latest version, which is 14.6.1. If you are unable to update it through the website, you can download the version from the?WordPress repository?and replace the wp-statistics folder in the wp-content/plugins directory on your host to resolve the issue.

Regarding the second error:
It appears the problem is due to the incompatibility of your PHP version. We recommend updating your PHP version to 7.4 or higher to resolve the issue. However, we have already resolved this compatibility issue in the?development?version, which will be released soon.

Regards

Hi,

Please enable debug mode in WordPress and tell us the error mentioned in the debug.log file for a more precise investigation of the issue.
Here’s the guide to activate Debug mode in WordPress:?Debugging in WordPress.

If you need to downgrade, you can download the previous version of the plugin from the following link:
Download WP Statistics 14.5.2.

Dear Bradley,

Sometimes the Cache Plugins are conflicting with WP Statistics. On the link below, we’ve provided the most common solutions to troubleshoot issues with Cache Plugins:
https://wp-statistics.com/resources/troubleshoot-with-cache-plugins/

If the problem remains unresolved after checking for cache plugin conflicts, please provide more details about the specific area where you’re encountering the issue, and I’ll be happy to further assist you in troubleshooting the problem.

Regards,

Hello,
From our investigation, we could not find any conflict between WP-Statistics and UiPress. We suggest that you please check the PHP error logs and also look for any errors in the Browser Console. This may provide more information about the issue causing the white screen on the WP-Statistics page.
If you continue facing the problem after checking the logs, please feel free to share the error details or any additional information that could help us further troubleshoot the issue.