Amir

Hi @haalhaal1

Thank you for reaching out. We have investigated the issue on various devices and did not encounter such a problem. Could you please provide more details on which specific pages you are experiencing this issue with?

Please let me know if you have any further questions or need assistance.
Regards,

We also tested the above code using Cron, and there were no issues. Please make sure there are no problems with your WP Cron in WordPress.

Hi @motivmedia

I tested the code you sent, and it works correctly, enabling and disabling the GeoIP Collection option without any issues. However, you can use the code below to download.

\WP_STATISTICS\GeoIP::download('country', "update");

Please let me know if you have any further questions or need assistance.
Regards,

Hi @maxsoloway,

Thank you for your response.

The reason for this issue is the use of the IP mechanism for distinguishing visits in our plugin, which can cause such cases in some instances. Considering this problem, we are in the process of changing the mechanism to Device Unique ID to resolve this issue.

Currently, you can enable the “Hash IP Addresses” option in the Settings – User Data Protection section. In this mode, users’ IP addresses, along with their User Agents, are hashed, and a unique key is generated for them, which helps to some extent in resolving this issue. Also, keep in mind that visitors on your website’s homepage or login page haven’t entered your site yet, so we can’t store their Nicknames.

Once we have implemented and tested this new system, and released an updated version of the plugin, I will let you know through this support channel.

Thank you for your patience while we work to resolve this issue.

Regards,

Hi @maxsoloway

Thank you for following up on this issue.

Could you please confirm whether all the visits in the various screenshots you sent were made by you, or if other individuals also use your IP address? For example, are you using a VPN with a dedicated IP address?

Regards,

Hi @toengel,

Thank you for reaching out to us!

In response to your questions:

1. This email is to notify you that there were no old data records to be purged. It lets you know that the plugin checked for stale data but found none that needed purging.

2. To stop receiving these emails, you can go to Settings – Admin Notifications and disable the “Database Pruning Alert” option.

Please let me know if you have any further questions or need assistance.
Regards,

Hi @micke123

Based on the image below, it seems there shouldn’t be any issue with your website. Please review your site in Incognito Browser mode.

https://www.dropbox.com/scl/fi/9ch4r1dky3qcmm4xfzqs5/snapshot-20240427-1.png?rlkey=unp0ss48fbnmb99ggapncqyww&st=ecz05qk8&dl=0

The only settings our plugin can affect on the front end are the “Visits in Single Pages” and “Show Stats in Admin Menu Bar” options.

Please check this without being logged in to the admin panel. According to our investigation, there shouldn’t be any problem.

Regards,

Hi @paulrosee,

It’s strange, it should work correctly! Please go to Settings – Restore Default Settings once and reset the settings to their defaults, then test this again.

Hi @micke123

Please deactivate the “Visits in Single Pages” option in WP Statistics – Settings – Basic Tracking and check if the issue has been resolved or not.

Regards,

Hi,

What theme and version of WordPress are you using?

Could you please check the browser console and the WordPress debug.log file for any errors related to this issue with quotation marks rendering incorrectly? If there are any errors being logged, please share the error messages or relevant excerpts from the logs. This information can provide useful clues to help identify the root cause of the problem.

Also, please provide a screenshot of the settings you have configured under Settings – Basic Tracking Options so that we can examine this issue more closely.

Thank you for your patience and cooperation!

Hello @i_robert,

Please investigate the potential interference with other plugins as you mentioned. Try disabling plugins one by one and see if that resolves the issue. Once you have identified the conflicting plugin(s), kindly let us know the results so that we can further analyze and troubleshoot the problem more accurately.

Regards,

Hello,

If the file download links are clicked from within your site, the tracker will handle them and keep track of the downloads. However, if the links are accessed directly, the tracker will not be able to track those downloads.

Regards

Hi,

Sender Name is determined by the gateway. To change it, you need to consult with your gateway provider (Octopush).

Reach out to your gateway and inquire about the process to update the Sender Name to display your website name instead of the numeric code. After getting the new Sender Name approved by your gateway provider, you can replace it in the plugin settings so that your website name appears as the sender instead of the numeric code.

Regards

Hello,

Please, if possible, send a screenshot from your browser console so that we can investigate this issue more precisely.

Thank you for your cooperation.

Hello,

I apologize for the delay in response.

I suggest increasing the memory limit by adding the following line to the wp-config.php file:

define('WP_MEMORY_LIMIT', '256M');

Then, please try again to see if the issue has been resolved or not.

Regards