Here is what they said when asked if a restore could be done:
“Yes, we have backup of your account from our backup file. It was created on 3rd
of Jun., but you need to pay $30/one time fee. We don’t provide our backups for
free.”
it is midphase, and I’ve used them for 3 years, and never had a bit of trouble until now. I honestly don’t know enough to know if this is the host’s fault. Is it?