allenzamora

Hi @vipul87,

Nice to hear from you again, sorry that the issue with + ADD TO ICALENDAR is still going on

It was working yesterday. When I tried to test it on again on your site today, the button was gone, was it removed? Please can you let me know?

Thanks!

@bubbleck please could you provide more details on what you’re seeing when you’re trying to submit a new ticket? If you could provide a video recording or screenshot, it would be helpful.

If you want, you can submit this ticket using the pre-sales form instead, reply here with the ticket number, and we’ll make sure that you get sorted out.

Thanks and hope you had a great weekend.

Regards,
Allen
TEC Support

Hello @vipul87,

Thanks for getting in touch, and sorry to hear about your experience.

With regard to adding to iCalendar, when I tested it, it was working properly. Perhaps you have an ad or pop-up blocker turned on during testing?

There should no longer be an “Export to .ics file” button, so what you’re seeing is a bug.

Please could you insert this snippet of code into your snippet plugin or functions.php file:

add_filter( 'tec_views_v2_single_subscribe_links', function( $subscribe_links ) {
	unset( $subscribe_links[2] );

	return $subscribe_links;
}, 12 );

The snippet above will remove the unwanted button.

We have an internal bug ticket for this, and I have added your case to it. I will definitely pass along the details you shared with our dev team.

What’s next?
Our product team will assess the severity of this problem in relation to other open bug reports and new features. Based on their assessment, the bug report will be given a priority level. Our developers work on the highest priority issues first. This means we cannot give you an estimate of when they’ll start working on your report.

If you have any further information that may affect the prioritization or help our development team solve this bug, please feel invited to reply to this email. As soon as our development team has a clear indication in which release this concern will be solved, we’ll send you a message to inform you.

Thanks, and again, so sorry for this.

Kind regards,
Allen
TEC Support

Hello @jasonlmorrow,

Thanks for getting in touch,

Based on your use-case, it may be possible with some custom coding as it deviates from the original workflow set by Event Tickets, but if you decide to give that a try, please note we are fairly limited in how much support we can give for custom implementations like that. https://theeventscalendar.com/knowledgebase/k/what-support-is-provided-for-license-holders/

A good place to start would be our Themer’s Guide, if you’re comfortable doing it DIY. https://theeventscalendar.com/knowledgebase/knowledgebase-category/customizing/

If you need customization work done, I highly recommend our friends at Codeable to help out with implementing your desired look and feel for your site: https://theeventscalendar.com/knowledgebase/k/custom-development/

If you have follow-up questions regarding this topic, please let us know, and we’ll be more than happy to help.

If you are a premium license holder, please could you open a new support ticket on our site? Please reply with your ticket number here, so I can assist you further through the correct channels.

Kind regards,
Allen
TEC Support

Hi @myuntangled!

Perfect! I’m delighted that the issue was resolved.

Please feel free to open up a new support ticket in case you need our assistance again.

Kind regards,
Allen
TEC Support

Hi @dabert3,

Thanks for getting in touch, this is a great question, let’s get you sorted out.

Links not being clickable in list view is the current limitation of our plugin.

If you have a moment, and you think that this is a good idea, we’d love for you to submit your vote for this feature in our forum. We take user ideas and contributions very seriously, and many times ideas contributed by our customers end up in our future releases as they collect votes.

It may be possible with some custom coding, but if you decide to give that a try, please note we are fairly limited in how much support we can give for custom implementations like that.

A good place to start would be our Themer’s Guide, if you’re comfortable doing it DIY. https://theeventscalendar.com/knowledgebase/themers-guide/

If you need customization work done, I highly recommend our friends at Codeable to help out with implementing your desired look and feel for your site: https://theeventscalendar.com/knowledgebase/k/custom-development/

Thank you, and please let me know if you have any other questions.

@bubbleck my apologies, we’ve been encountering a huge number of support tickets lately, which resulted in the delay in our response. May I have your ticket number please, so I can look for it and answer you on our premium queue? Thank you in advance, and stay safe and healthy!

@myuntangled my apologies, we’ve been encountering a huge number of tickets lately, which resulted in the delay in our response. May I have your ticket number please, so I can look for it and answer you on our premium queue?

@colwynbay you’re very welcome! Is there anything else that I can help you with before I close this thread?

Hello!

Thanks for getting in touch, and sorry to hear about your experience.

It seems like a function that you’re using in functions.php is calling on a V1 function, which is resulting in the error that you’re using.

So there are 2 solutions to this:
1. Remove those customizations, or
2. Look at our Dev Docs / Customization KBs and review the customization using the latest and greatest functions.

I hope that helps answer your question. If you have follow-up questions regarding this topic, please let us know, and we’ll be more than happy to help.

Kind regards,
Allen
TEC Support