Alin (a11n)

Hi @a3360765,

Thanks for your response. Since excluding the cart page from caching and disabling caching for logged-in users didn’t help, I’d like to understand a bit more about how the VIP coupon works to see what might be interfering.

Is the coupon managed by WooCommerce Memberships or another plugin? If it’s part of a plugin, there may be specific caching rules or exclusions we can apply to help. Also, would it be possible to check this in action on your site, or does it only appear under certain conditions?

Let me know, and we’ll figure out the best way to move forward.

Looking forward to your update!

Hi @hollandnumerics,

I can tell you’ve been putting a lot of effort into getting Jetpack connected, and I really appreciate the detailed updates. We also explored different possibilities with you but since your site is still not loading for us, though, we’re unable to dig any deeper on our end.

At this point, the issue seems to be related to outbound HTTPS requests and your server’s configuration, which falls outside what we’re able to assist with. I know these kinds of issues can be tricky, so I’d recommend reaching out to a community familiar with Ubuntu and Docker, as they might be able to help pinpoint the exact cause.

Once your site is fully accessible and Jetpack can attempt a connection, feel free to reach out again—I’d be happy to take another look!

Best regards,
Alin

Hi @a3360765,

I see that enabling WP Super Cache is preventing your one-click VIP coupon from working in the cart. This likely happens because caching interferes with dynamic updates like coupons. You can try these steps to fix it:

First, you can exclude WooComerce pages from caching. For that, you can follow the steps:

1. Go to Settings > WP Super Cache in your WordPress dashboard.
2. Click on the Advanced tab.
3. Scroll down to the Accepted Filenames & Rejected URIs section.
4. In the box labeled “Add here strings (not a filename) that forces a page not to be cached”, enter:

/cart/
/checkout/
/my-account/ 

If your VIP coupon is linked to another specific page, you might need to add that one too.

Additionaly, since WooCommerce Memberships often customizes the shopping experience for logged-in users, it’s important to disable caching for them. To do that:

1. In Settings > WP Super Cache > Advanced, make sure “Disable caching for logged in visitors” is checked.
2. Save the changes.

Once you’ve done that, clear the cache by going to Settings > WP Super Cache > Contents and clicking Delete Cache.

Give it a try, and let me know if the coupon starts working again! If it’s still not applying, we can dig a little deeper—there may be another conflict at play.

Looking forward to your update!

Hi @amsayshello,

Thanks for the update! I hear you on Safari—it has some strict privacy settings that can sometimes interfere with certain site features, including login options for comments.

Since you mentioned switching browsers, I also wanted to share that we’re working on adding clearer guidance on adjusting browser settings for Safari and Firefox to allow third-party cookies, which are needed for these login options to appear. Once that support document is live, it might be helpful for you or others who run into similar issues.

Glad to hear things are working in Chrome! If anything else comes up, feel free to reach out.

Best!

Internal ref: jpop-quill task #465

Hi @amsayshello,

Thanks for reaching out! It sounds like you’ve done a lot of troubleshooting already, and I appreciate you sharing those details.

The login options for WordPress.com and Facebook in Jetpack Comments only appear if cookies can be set. Since your site is running on a localhost setup using a Cloudflare tunnel, it’s possible that cookies aren’t being handled the same way they would on a live site.

A few things you can try:

• Check your browser settings to make sure cookies are enabled. Some privacy settings or extensions might be blocking them.
• Try accessing your site from a different network or setup (if possible) to see if the login options appear.
• Test on a live server—Since you mentioned similar issues before that eventually resolved, the behavior might change once the site is fully live.

If cookies aren’t accessible, the login options won’t show up. We’re also considering adding a notice to clarify this in the future.

Let me know if you have any questions, and I’d be happy to help!

Hi @droverload,

Glad to hear you got it working! Thanks for sharing your findings.

Glad to hear you got it working! I’ve marked the thread as resolved. If you run into any other issues or have more questions, feel free to open a new thread.

Best regards,
Alin

Hey @edwardr4,

Just a quick note to let you know that we received your message today from the correct account, and I’ve already sent you a reply. From here on, we’ll continue our conversation via email.

Thank you!

Best!

Hi @kolinahr,

Thank you for providing the entire context about the issue you’re encountering.

Sorry if the AI’s response didn’t fully address your issue. The good news is that there’s a simpler way to refresh your galleries without manually deleting and re-adding images. Instead of rebuilding them, you can convert them to standard WordPress galleries, which will force the images to refresh.

Here’s how to do it:

1. Click on the Tiled Gallery block in the editor.
2. Open the block options by clicking on the block icon at the top of the toolbar.
3. Select “Gallery” from the list of available block conversions.

This will change the Tiled Gallery into a standard WordPress Gallery. Can you please give this a try and let me know how it goes? Thank you!

Hi @jasonhunterdesign,

Thanks for your patience while I looked into this! I wasn’t able to replicate the issue on my end, so I’d like to check a few things with you to narrow this down.

1. Check if comments are enabled in the app:
   • Open the WordPress iOS app and go to My Site → Site Settings.
   • Scroll down and tap Discussion.
   • Make sure “Allow Comments” is toggled on.
   • Even though your WP Admin settings should apply, this will confirm whether the app is overriding them.
2. Check your app version:
   • Go to Me → Help & Support in the WordPress iOS app.
   • The latest version is 25.7.1—if you’re using an older version, updating might help.

If the issue persists, we need to investigate further and might need to know your site. Let us know if you are open to share it here, or if you want to continue privately.

Let me know what you find.

Hi @casualblue,

Thank you for reporting this. We’re happy to help!

Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi @mike72278,

Thanks for the update! I’m glad to hear that the connection is now working. It’s definitely odd that it resolved itself, but sometimes external factors.

If you run into any issues in the future, feel free to reach out—we’re happy to help. In the meantime, happy sharing!

Marking this thread as resolved.

Best regards,
Alin

Hi @jean-rochon,

Thank you for the kind words! We’re happy to hear that you’re enjoying Jetpack. Keep up the great work?

Best,
Alin

Hi @mike72278,

Thanks for trying those steps and sharing the results. Let’s take this one step further to get it working.

First, please try an incognito/private browser window and make sure that all browser extensions disabled. This will help rule out anything interfering with the connection, such as cached data or ad blockers.

Second, please confirm that your Facebook profile has full admin rights to the page. It’s good to know that Jetpack Social doesn’t support page-only accounts or pages managed through Facebook Business Manager. If your page is in Business Manager, you may need to remove it first. Here’s how.

Third, if the issue persists, let’s investigate further. Open your browser’s console (F12 → Console tab), try reconnecting, and let me know if any errors appear. This will give us more clues about what’s happening.

Let me know how it goes. I want to make sure you’re able to get connected!

Best regards,
Alin

• This reply was modified 1 month ago by Alin (a11n).

Hi folks,

From what I can see, this is not a WordPress mobile app related issue but rather on how the site looks like on a mobile device. That said, the best place to ask for assistance is, as suggested, in the theme’s forum thread.

Thank you!

Hi @mike72278,

Thanks for reaching out!

I see you’re trying to connect your Facebook account to Jetpack Social but are running into errors. I appreciate you going through the troubleshooting steps already, that’s really helpful.

I took a closer look and noticed that your Jetpack connection was previously broken. Since Jetpack Social relies on this connection to work properly, I’ve fixed it for you (see the status of the connection here).

For the Invalid/missing verification nonce error, ensure that your browser is not blocking cookies or scripts, as these can interfere with the verification process. You can check this by disabling browser extensions, using an incognito/private window, or allowing third-party cookies in your browser settings.

When you get a chance, please try reconnecting your Facebook account again and let me know if the issue persists.

(Internal reference)