alice888

Hello @jethrohazelhurst,

Thanks for reaching out.

Could you try updating your plugin to resolve this?

Let us know how you get on.
Alice

Hello @linkbird @evoteqdigital and @camilo517,

Thanks for following up.

If you are referring to the Gutenberg tips, we found this handy article that details different methods to remove them entirely:
https://wordpress.stackexchange.com/questions/334559/deactivate-gutenberg-tips-forever-not-gutenberg

If we have misunderstood the problem, let us know!

Thanks,
Alice

Hello @3emma,

Thanks for your question, apologies for the delayed response.

The identified_contacts list comprises of contacts “picked up” by our marketing automation script (installed on your website when you installed our plugin.

The contact is identified through one of the following actions:
1. The contact creates an account on your website
2. The contact fills in a Sendinblue form
3. The contact clicks on a transactional email sent through Sendinblue

Could you tell us which fields are not correctly being filled on your Sendinblue account when the contact purchases a downloadable product and clarify if that is affecting, for example, your post-purchase emails?

I presume you are using WooCommerce and I also found the below article, which you might have already seen:
https://docs.woocommerce.com/document/digital-downloadable-product-handling/

We look forward to your response and troubleshooting further!
Alice

Hello @cla15,

Thanks for your response.

Unfortunately, we do not manage reCAPTCHA nor the language it is displayed in.

I did find this article, which might provide further clarity: https://superuser.com/questions/1187822/how-to-change-recaptcha-language-on-websites

Let us know if we can be of further help!
Alice

Hello @tootthecat and @nicknoordijk,

Thanks for your feedback.

Our Sendinblue SMTP will override other SMTP routes.

Please be advised that your Sendinblue transactional quota will not stay at 100 forever but can increase based on good engagement with your emails (high opening rates, high volume sending and minimal hard bounces). The good engagement of your other transactional emails will maintain the quota (even if your notifications remain unopened and unclicked, for example).

I hope this clarifies your concerns!
Alice

Hello @ericsvl,

Thanks so much for your feedback!

I will ensure the whole team sees it.

Kindly,
Alice

Bonjour @xgrimault,

Merci de nous avoir écrit.

Nous avons transmis vos commentaires à nos développeurs.

Nous restons à votre écoute au besoin.
Alice

Hello @hamzawpb,

Thanks for following up.

I will pass this information along to our developers.

Thanks again!
Alice